What are the responsibilities and job description for the Teller Operations Lead position at Hope Credit Union?
Key Responsibilities:
The Head Teller is responsible for leading and overseeing all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures. This includes monitoring and reviewing all daily transactions, providing overrides as needed, and supporting cash operations and branch audits in efforts to keep credit union assets secure and within operational limits.
Accountability for Business Results:
Specified Authority Level:
The Head Teller is responsible for leading and overseeing all teller operations, providing guidance and training to ensure excellent member service and adherence to all policies and procedures. This includes monitoring and reviewing all daily transactions, providing overrides as needed, and supporting cash operations and branch audits in efforts to keep credit union assets secure and within operational limits.
Accountability for Business Results:
- Branch losses and profitability.
- Membership growth.
- Deposit growth.
Specified Authority Level:
- Authorize cash transactions up to $10,000.
- Authorize wires up to $100,000.
- Approve check deposits up to $5,000.
- Possess sole control access to vault.
- Access to retail computer systems.
Salary : $100,000
