What are the responsibilities and job description for the Part-Time Admissions Coordinator position at Hope Mountain Behavioral Health?
Part-Time Admissions Coordinator / Receptionist
Hours: Monday–Friday, 8:30am–12:30pm
Location: Colorado Springs, CO
Hope Mountain Behavioral Health is a growing, mission-driven group practice committed to providing accessible mental health services to underserved communities. We're currently seeking a Part-Time Admissions Coordinator/Receptionist to join our Colorado Springs team.
This role is ideal for someone with a strong understanding of behavioral health services, excellent attention to detail, and a passion for mental health care. As the first point of contact for prospective clients, this person must be both highly organized and warm, with a deep commitment to our mission of expanding access to compassionate, competent mental health care.
Key Responsibilities
- Greet clients in-person and over the phone with professionalism, empathy, and clarity.
- Collect and verify clinical, demographic, insurance, and personal information to initiate intake.
- Conduct mental health and substance use screenings prior to clinical evaluations.
- Triage referrals and assign clients to appropriate therapists.
- Maintain client confidentiality in all communications and data handling.
- Accurately enter data using TherapyNotes, IntakeQ, and Google Workspace.
- Verify Medicaid and commercial insurance eligibility and benefits.
- Communicate effectively with vulnerable populations, including individuals experiencing homelessness.
- Collaborate with therapists and admin team while also functioning independently.
- Demonstrate understanding of trauma-informed care and culturally sensitive practices.
- Perform clerical and administrative tasks as needed.
Required Qualifications
- Bachelor's degree required at minimum, open to considering relevant work experience in lieu of degree but it must be explained in a cover letter why you think your experience is equivalent.
- Minimum one year of experience in a behavioral health, social services, or medical administrative setting.
- Strong knowledge of mental health diagnoses, terminology, and systems of care.
- Proficiency with Google Workspace (Gmail, Sheets, Docs).
- Experience with Electronic Health Records.
- Highly detail-oriented, with excellent organization and time management skills.
- Exceptional interpersonal and communication abilities.
- Ability to work independently, follow through on tasks, and take initiative.
Ideal Candidate Attributes
- Passionate about mental health accessibility and reform, especially for underserved communities.
- Self-motivated and proactive—able to anticipate needs and resolve issues independently.
- Professional and emotionally mature—maintains a calm, drama-free presence.
- Flexible and resilient in navigating the complexities of a growing nonprofit.
- Committed to learning, collaboration, and ongoing professional growth.
To Apply:
Please submit a resume and cover letter to apply.
Job Type: Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 20 per week
Schedule:
- 4 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $19
