Demo

Front Desk Receptionist

Hope Neurology
Cincinnati, OH Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 3/22/2025

Required Work Experience

  • Customer service setting
  • Preferred but not required, Medical Office Front Desk experience
  • Preferred but not required, experience working in Personal Injury

Skills/Education

  • High School Diploma or equivalent
  • Preferred but not required, administrative medical assistance certification
  • Preferred but not required, higher education

Job Responsibilities

· Greet patients, visitors, customers at front desk

· Answer and screen incoming calls in a professional and courteous manner

· Determine the appropriate time of appointment and schedule accordingly

· Schedule follow up visits for existing patients

· Address patient/customer concerns and direct them to the appropriate personnel and follow-up to ensure concerns or issues are resolved

· Prepare patient charts at least one day in advance

o Ensure all prior referrals are sent to other offices

o Obtain all prior records before the day of the appointment

o Coordinate referrals

· Conduct appointment confirmation phone calls two days in advance and reschedule appointments as needed

· Type correspondence, reports, and memos in patient’s file

· Oversee front office flow during clinic and ensure an efficient and productive clinic session

· Reschedule missed/no show appointments

· Check voicemails daily

· Maintain inventory and submit front office supply order to administration

· Maintain waiting room and patient restrooms

· Provide support to the Office Manager and other duties as requested and deemed appropriate for this position

· Complete any other tasks within the scope of the position

  • Working a different office locations as needed- Brookhaven, College Park, Decatur, Norcross

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Language:

  • Bilingual: Spanish (Required)

Ability to Relocate:

  • Cincinnati, OH 45241: Relocate before starting work (Required)

Work Location: In person

Salary : $17

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