What are the responsibilities and job description for the Front Desk Receptionist position at Hope Neurology?
Required Work Experience
- Customer service setting
- Preferred but not required, Medical Office Front Desk experience
- Preferred but not required, experience working in Personal Injury
Skills/Education
- High School Diploma or equivalent
- Preferred but not required, administrative medical assistance certification
- Preferred but not required, higher education
Job Responsibilities
· Greet patients, visitors, customers at front desk
· Answer and screen incoming calls in a professional and courteous manner
· Determine the appropriate time of appointment and schedule accordingly
· Schedule follow up visits for existing patients
· Address patient/customer concerns and direct them to the appropriate personnel and follow-up to ensure concerns or issues are resolved
· Prepare patient charts at least one day in advance
o Ensure all prior referrals are sent to other offices
o Obtain all prior records before the day of the appointment
o Coordinate referrals
· Conduct appointment confirmation phone calls two days in advance and reschedule appointments as needed
· Type correspondence, reports, and memos in patient’s file
· Oversee front office flow during clinic and ensure an efficient and productive clinic session
· Reschedule missed/no show appointments
· Check voicemails daily
· Maintain inventory and submit front office supply order to administration
· Maintain waiting room and patient restrooms
· Provide support to the Office Manager and other duties as requested and deemed appropriate for this position
· Complete any other tasks within the scope of the position
- Working a different office locations as needed- Brookhaven, College Park, Decatur, Norcross
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Language:
- Bilingual: Spanish (Required)
Ability to Relocate:
- Cincinnati, OH 45241: Relocate before starting work (Required)
Work Location: In person
Salary : $17