Donations Lead - San Pablo (Part-time)

Job Title: Donations Lead

Ministry/Department: Hope’s Closet San Pablo

Reports to: Donations Operation Manager

Status: Part-time/hourly

Supervisory Role: Serve staff

Objective

To support and lead daily donations operations while providing excellent customer service and keeping focused on The Church of Eleven22® and Hope’s Closet® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities

• Minister of the gospel 
• Drive sales by executing daily operations of inventory and providing excellent customer service to our donors and customers  
• Maintain organization in donations operation – processing area, donation door, warehouse side and stockroom   
• Assist in training, coordination and supervision of donations staff and serve staff in donations operations, serving and ministry opportunities
• Lead the team in the absence of the leads and/or manager – zoning staff, following up on daily duties, processing and replenishment
• Help create an inspiring team environment through setting and celebrating team goals, promoting open communication and demonstrating proactive work culture
• Discover training opportunities and collaborate with donations managers to provide coaching for team members
• Must be able to lift a minimum of 50 pounds

Competencies

• Model The Church of Eleven22’s mission, vision and core values 
• Demonstrate the ability to make disciples who make disciples 
• Strong, proactive communication (verbal and written) and interpersonal skills 
• Possess strong organizational, planning and problem-solving skills 
• Maintain focus on daily and weekly tasks  
• Team communication 
• Ability to work in a fast-paced work environment   
• Ability to be forklift certified (in-house certification available)

Education and Experience

• Completion of a high school diploma required
• 2-3 years of relevant work experience, including retail or warehouse experience
• 2-3 years of management experience preferred

Position Type/Expected Hours of Work

This part-time position follows a rotating schedule, with days varying weekly based on store needs, events and weekends. A minimum commitment of 10 to 20 hours per week is required. Please ensure your availability aligns with this schedule.

The church has several big events, (“All-Skates”) throughout the year to help further the mission of The Church of Eleven22 and Hope’s Closet. We encourage you to participate and serve at these events. The stores are closed during these events to ensure the Hope’s Closet team has the opportunity to participate in the spiritual formation of the church.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This job operates in a professional retail environment which includes both sales floor and warehouse/stockrooms. This position works mostly in the donation department which uses equipment like hand carts, dollies, ladders, rolling carts and rolling racks.

Physical Demands

Must be able to stand or walk on concrete flooring for prolonged time periods, bend, lift, grasp, reach, push and pull materials, walk on uneven surfaces, ladders and stairs and have the ability to lift up to 50 pounds.

Code of Conduct

1. We live authenticity.
2. We are gospel-centered and mission-focused.
3. We are family.
4. We are lifelong learners.
5. We aim for excellence in the experience with zero excess.
6. We choose to trust.
7. We pray 1st and decide 2nd.
8. We glorify God by honoring others.
9. Our team unites under clear vision.
10. We walk in humble confidence.

EEO Statement

Hope’s Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope’s Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.