Weekend Guest Relations / House Manager

Guest Relations - House Manager / every other WEEKEND

Schedule - Sat & Sun 12p-5p.

HopesHarborFW.org

Mission

Hope’s Harbor supports children receiving medical care by providing critical hospitality services to their families.

About Hope’s Harbor

At Hope’s Harbor, we provide a home-like place of respite for families with children in area hospitals. That experience extends beyond the physical aspects of homes. It’s present in every touchpoint we have with our guests. And since we serve families 24 hours a day, 365 days a year, we’re always available. We take care of families so they can take care of their kids. Hope’s Harbor is a place where families can stay strong, stay refreshed and stay close to their loved ones. We offer strength next door.

Guest Relations:

• Promotes an atmosphere of support, warmth, understanding and open communication with guest families, volunteers, medical community and staff
• Receives referrals from the medical community and keeps accurate guest family records
• Prioritizes referrals on the wait list in accordance with guidelines, striving to serve as many families as possible
• Greets and registers guests who check into the House. Gives tours and orients guests to policies and services. Checks families out of the House
• Ensures policies and procedures are being followed, addressing any issues in a courteous manner

House Management:

• Cleans guest rooms as guests check out in accordance with room cleaning check off procedures
• Assists with laundry service after guest check out to prepare rooms for subsequent guests
• Complete specific house cleaning duties for assigned shift and accurately complete check off list for shift duties.

Community Relations:

• Kindly greets and assists visitors
• Receives and processes donations and ensures that ALL donations are accepted with appreciation and gratitude
• Answers phones and takes messages in a professional manner. Monitors night manager voice mail messages by responding to messages, communicating those messages to the appropriate individual and removing messages when complete
• Maintains good working relationship with volunteers

Communication and Records Management System:

• Register new guests in our registration system.
• Log guest check in and check out status and accurately record any room payment received
• Provide communication of the activities and interactions during your shift for the next shift
• Complete and follow the household tasks check list of duties for your shift of tasks that were completed during your shift
• Complete and follow the room cleaning check list as you refresh a guest room

Dependability:

• Arrives promptly to work
• Works assigned hours
• Performs duties willingly
• Accepts suggestions and follows directions
• Makes sound decisions in absence of direct supervision and uses good judgment and a common-sense approach to situations
• Ensures compliance with policies and procedures and makes recommendations regarding development and/or revisions as needed

Other duties as assigned

Job Type: Part-time

Pay: $16.00 per hour

Schedule:

• Day shift
• Weekends only

Application Question(s):

• Why are you interested in this job?

Ability to Commute:

• Fort Wayne, IN 46825 (Preferred)

Work Location: In person

Salary : $16