What are the responsibilities and job description for the Administrative Coordinator Part-Time position at Hope Senior Home Care?
Overview
The Area Coordinator is responsible for scheduling, supervising, and coordinating the care delivered to clients by the paraprofessional staff in the Personal Assistance Department.
Responsibilities
Qualifications and Experience
The Area Coordinator is responsible for scheduling, supervising, and coordinating the care delivered to clients by the paraprofessional staff in the Personal Assistance Department.
Responsibilities
- Communicate with all staff in a manner that conveys respect, caring and sensitivity.
- Schedules and coordinates paraprofessional employee time utilizing the client information system; ensures client coverage; respect client choice; recognize changes in client status or condition;
- Relay any all client issues and changes to appropriate person i.e. Director Personal Assistance, nurse, ASAP, and other payers in accordance with specified procedures.
- Communicate with field staff the importance of timely, accurate communication of ALL changes pertaining to client status, schedules, etc;
- Communicates schedules and any changes in schedules to appropriate parties, including ASAP case managers, clients, family members, Home Health department and other referral sources;
- Daily maintains accurate and up to date schedules in the client information system;
- Checks daily the state authorization system (currently Mediware) for changes in consumer status i.e. suspensions, resumptions, increases and decreases in authorized units of service.
- Initiates and maintains documentation for all changes to the schedule, including to whom the change was communicated;
- Processes payroll weekly; verifies incoming time sheets for accuracy; makes changes to the schedule accordingly; monitors mileage and travel time;
- Reviews monthly ASAP and other billing to assure all services that have been delivered are in accordance with the authorization provided by payer
- Ensures that workers are where they are scheduled to be by conducting random phone call checks;
- Initiates and maintains documentation of any employee issues, i.e. arriving late, leaving early, no shows, etc.; brings issues to the attention of the Director of Personal Assistance;
- Schedules PCA and HHA orientations with Field Supervisor, RN and Home Health Department
Qualifications and Experience
- High School Diploma;
- Two (2) years experience in Homecare or similar environment;
- Computer literacy with ability to manage scheduling functions of client information system;
- Basic knowledge of Microsoft Office Suite, including Outlook.
- Bilingual Russian-English helpful.
