Rapid-Rehousing Manager

Rapid-Rehousing Manager

ABOUT US

Founded in 1991, Hope Solutions, formerly Contra Costa Interfaith Housing, is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 homeless or at-risk families and individuals in Contra Costa County. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org 

TEAM SNAPSHOT

We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients. 

We'd like to learn more about you—apply for the role! What's our team like? 

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Chief Executive Officer—Resides with her husband and three children. Enjoys hiking, camping, reading, cooking, and cheering at her kids' games.

Alex—Chief Operating Officer—Lives with his wife, son, and dog (and loves when the grandkids visit!). MSW and macro social worker who enjoys reading, baseball (Go Giants!), cooking, hiking, jazz, and family time.

Christina—Chief Financial Officer—Resides with her husband, son, two daughters, and their dog. MPA, Non-Profit Graduate Certificate, and 20 years in finance; enjoys traveling and family time.

Beth—Director of Clinical and Support Services—Resides with her sister and son. Licensed psychologist with 30 years working with children and families; enjoys singing, cooking, gardening, and traveling.

Bill—Director of Properties and Support Services—Resides with his partner. Licensed Marriage and Family Therapist with 25 years’ experience working with underserved populations, specialized training in somatic psychotherapy and end-of-life care; enjoys reading, gardening, and meditation.

Cayla—Director of Evaluation and Learning —Resides with her husband and children. MBA in Business Analytics that thrives on spreadsheet analysis, dashboard creation, and reading.

Debbie—Director of Development and External Relations—Resides with her husband, two teenagers, and a rescue mutt. Leads external relations and development with 20 years in marketing and communications.

Dominick—Director of Re-Entry Housing and Services—A fourth-generation San Francisco native and father of four, holds a B.S. in Criminal Justice and an M.A. in Leadership. In his free time, he enjoys music, travel, nature, cooking, and quarterly wine trips.

Jasmine—Consulting Director of Strategic Initiatives—Resides with her husband, three children, and three dogs. MS in Organizational Leadership and Innovation; co-convener of the Multi-faith ACTION Coalition and board member.

Kristina—Director of Human Resources—Resides with her spouse, child, and French Bulldogs. 20 years in leadership, operations, and people management; Bachelor's in Business Administration, SHRM-SCP certified; enjoys family time, lifting weights, indoor cycling, hiking, and laughter.

Mashal—Director of Housing & Support Services—Resides in the Bay Area. Daughter of Afghan refugees; enjoys weekends with her son, concerts, reading, and Sonoma Coast drives; former Program Manager for housing and care for chronically homeless adults with AIDS/HIV; co-chair for Hope Solutions' DEIB Committee and board member.

Tanya—Director of Rapid Re-Housing and Navigation—Resides with her husband, daughter, and two sons. Master's in Counseling Psychology with 15 years serving underserved populations; enjoys music, comedy, movies, exercising, and basketball.

WHO WE ARE LOOKING FOR:

The Rapid Re-Housing Manager (RRM) will provide leadership, supervision, and oversight to the Housing Services staff, delivering rapid rehousing services, including housing location/placement and case management to homeless families enrolled in our Rapid Rehousing (RRH) Transition Age Youth (TAY) and other programs. The RRM will be responsible for quality assurance of the various programs, with the goal of helping homeless consumers through the process of securing and retaining permanent housing after short-term support is offered.

The RRM will maintain strong collaborative relationships with partner agencies involved in this program, such as Contra Costa County's Employment and Human Services Department, the Health, Housing, and Homeless Department, and other community-based providers. 

Supervisory Responsibility: Housing Navigators, Case Managers, and Education and Employment Specialists; Senior Housing Specialist.  

WHAT WILL YOU DO:

Leadership Role:

• Active participation and contribution to the Hope Solutions Directors Team.
• Cultivate and maintain successful relationships with key stakeholders and County leadership, including contract liaisons from each funder.
• Represent Hope Solutions with community stakeholders, as assigned. May require evening meetings.
• Assist with the planning and implementation of new programs when opportunities arise.
• Attend Hope Solutions Board Meetings as directed.

Program Maintenance and Ongoing Development:

• In partnership with the Leadership Team, leading the housing programs with meeting  their outcome goals.
• Create or update program flow, outreach materials, tracking tools, and communication systems for the programs.
• Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
• Partner with the COO to design and maintain policies and procedures for the rapid rehousing programs.
• Hire, onboard, supervise, develop, and evaluate the Rapid Rehousing team, providing weekly individual supervision meetings and overseeing a monthly team meeting. Review individual work plans and support team members to achieve work plan goals.
• Provide case conferencing of client cases, strategize on the provision of services, review action/housing plans, and review service documentation.
• Support staff to employ the overall philosophy of Housing First and provide strength-based and Trauma-Informed services. Collaborate with the COO and Human Resources to identify and plan useful training for direct reports.
• Ensure compliance with policies, procedures, standards of practice, and outcome measures for the program, consistent with the contract.

Data Responsibilities:

• Ensure data quality in the HMIS system, including but not limited to data entry, reporting responsibilities, financial reconciliation, data analysis, and working with county staff to update HMIS as needed.
• Ensure data quality in the internal Apricot system, including but not limited to data entry, reporting, analysis, and working with HS staff to update Apricot as needed.
• Review monthly and quarterly program data to ensure the program meets its targets and recommend course corrections as needed.
• Complete required administrative paperwork and reports in a timely and accurate manner.
• Submit all required paperwork and reports accurately and on time, in accordance with administrative deadlines.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers' behalf, and assuring consumer safety.

Cultural Responsiveness:

• Awareness of and aptitude to understand, respect, and adapt to cultural and identity-based differences within group environments appropriately and effectively.
• Experience fostering and reinforcing an environment that values unique experiences, cultures, personal humility and authenticity backgrounds, and goals.
• Participate in and complete our new employee onboarding process, which includes reading and discussing a short chapter in the book, The Color of Law.

Organizational/Administrative Responsibilities:

• Professionally represent Hope Solutions in all circumstances.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, adhering to HIPAA guidelines, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Establish and maintain professional boundaries in working with clients.
• Comply with all local, state, and federal regulations, policies, procedures, standards of practice, and outcome requirements of the Supportive Housing Program and Hope Solutions.
• Take responsibility for program budget management in collaboration with Hope Solutions' leadership staff.
• Utilize funds as needed and monitor usage data for reporting and program adjustments/planning.
• Oversee the administration of financial assistance needed by each family in their individualized plan.
• Assist with the creation and annual distribution of a standardized client satisfaction survey.
• Attend all required meetings, including but not limited to Hope Solutions staff, individual supervision, consumer case conferences, and linkage meetings with other agencies.
• Ensure timely and accurate data is entered into the Homeless Management Information System (HMIS).
• Complete required administrative paperwork and reports in a timely and accurate manner.
• On-call, after-hours, and backup work for other team members may be required.
• Perform all other duties and responsibilities as assigned.

Position Qualifications:

• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless families, or individuals with mental disabilities.
• Minimum of two years’ experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Master's degree or substitution of experience for education as follows: B.A. Degree and four years’ experience in the human services field (for a total of at least six years, combined with the minimum of two years’ experience indicated above).
• Extensive knowledge of Contra Costa housing resources/real estate, HIPAA, HMIS, and housing law is a plus.
• Bi-lingual in English/Spanish is a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have an operational vehicle, auto insurance, valid California driver's license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to consumers who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany consumers on walks to local resources (grocery store, childcare, parks) up to ½ mile in distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to consumers, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, and copying/faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile and transport oneself and consumers to appointments or meet at consumer homes, including driving at night.

Compensation & Benefits:

• Flexible, dynamic work environment.
• 100% premium paid for employee Kaiser health and dental care.
• Matched 403b retirement savings.
• 11 paid holidays, plus 3 floating holidays.
• Ability to accrue 2-4 weeks' vacation depending on tenure.
• Life insurance and Employee Assistance Program.

We are an equal-opportunity employer. If you're a good fit, we want to meet you!

* Please be advised that we are unable to provide sponsorship for this position. The nature of the work at Hope Solutions does not qualify us to support sponsorship. Only candidates authorized to work in the USA without the need for sponsorship will be considered.

Salary : $75 - $98