Administrative Receptionist

Position Summary 

The mission of Hope the Mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long-term housing stability. 

The Receptionist fulfills the mission of Hope the Mission by providing exceptional customer service assistance. This entails answering emails and phone calls and fielding questions accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. In addition to assisting the Operations team with preparing In-kind donation slips and scheduling of Trucks for Large Donations.  Administrative duties to be assigned as needed. 

Primary Duties and Responsibilities 

Front Desk Reception/Supply Assistant: 

1. Assists with answering and directing phone calls and emails in a polite and friendly manner.

2. Welcome visitors in a warm and friendly manner, and announce them to the proper staff. 

3. Prepares Supply Orders for the Office, consistently checking stock of items needed either for the break room or office supplies from DC. 

4. Receives all mail and large deliveries and for the CFO or Director of Finance per their audit requirements 

5. Process all outgoing donation receipts, assist with large mailings to donors 

6. Other duties as assigned 

Position Requirements 

• Should possess strong analysis abilities, creative thinking and ability to problem solve on an organization-wide basis 

• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint) 

• Must have strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts 

• Must be highly collaborative within a team environment 

• Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously within tight department metrics and deadlines. 

• Possess the ability to manage conflicting priorities and projects 

• Exceptional organizational skills detail-oriented in reviewing information and ensure accuracy 

• Ability to work with diverse populations 

Other Requirements 

• Ability to proficiently operate a PC, MAC, fax, and telephone 

• Prolonged periods of sitting at a desk and working on a computer 

• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis 

• Ability to grasp, push, and pull objects such as files, and file cabinet drawers, and reach overhead

• Occasionally lift and/or move, push, and pull up to 25 pounds 

• This position requires travel to multiple locations. Travel percentage: 25% 

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, and pull objects such as files, and file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Ability to lift up to 40 lbs. Communicate, receive and exchange ideas, and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity with service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. 

Work Environment: 

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. 

The employee may experience a number of unpleasant sensory demands associated with the client's use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. 

❖ EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation, and training. 

❖ HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.