Bin Runner

Position Summary

The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

The Bin Runner will be responsible for providing individuals experiencing homelessness access to their assigned bins for the storage of their personal property at the Storage Center. The Bin Runner will manage the bin check in/out process including assigning, pulling and preparing bins for clients.

Primary Duties and Responsibilities

1. Maintain storage facility; facility must be clean and orderly at all times.

2. Take inventory of client belongings

3. Pull participant’s bins in respective order of arrival; return bins to proper location

4. Assist with monitoring of assigned sorting area for bins

5. Ensure bins are devoid of all prohibited items

6. Execute voluntary and involuntary pack-outs

7. Bag, tag, and store all involuntary pack-outs

8. Receive, tag, and store all unattended property received from public right-of-way cleaning

9. Keep proper records of all participants and personal property items stored in facility

10. Release personal property items to participants after ownership has been attained and affidavit has been signed.

11. Assists with removal of trash and debris in and around the center when necessary

12. Guides and directs clients and visitors to the proper destination at the center

13. Implement crises de-escalation interventions as appropriate

14. Other duties as assigned by supervisor

Minimum Qualifications

• Lived experience preferred

• Minimum of one year of experience in customer service preferred

• Must have strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts

• Experience working with people experiencing homelessness or other vulnerable populations preferred

• Must be highly collaborative within a team environment

• Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously in a within tight department metrics and deadlines. Possess ability to manage conflicting priorities and projects

• Exceptional organizational skills detail-oriented to review information and ensure accuracy

• Bilingual (English/Spanish) preferred

• Ability to work with diverse populations

• Ability to proficiently operate a PC, MAC, fax, and telephone

• Prolonged periods of sitting at a desk and working on a computer

• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

• Ability to grasp, push, pull objects such as files, file cabinet drawers, storage bins and reach overhead

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around San Diego County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.

WORK ENVIRONMENT

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

• EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.

• HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.