Position Summary

The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by  offering immediate assistance and long-term solutions 

HTM's Inside Safe program provides a safe, low-barrier, and supportive 24-hour residence to persons experiencing  homelessness. Participants receive shelter, food, and case management services to support their trajectory  towards obtaining permanent housing. Working under the supervision of the Program Manager, the Client Services  Monitor fulfills the mission of HTM by successfully providing supervision and support to the participants of the  Inside Safe Program. 

Duties and Responsibilities:

• Ensure the safety of participants and guests by providing on-site participant supervision

• Ensure participant compliance with program rules, policies, and procedures 

• Distribution of necessary supplies including handing out bedding, clothing and hygiene items as needed

• Assist with sanitation of participant belongings in hot box and new bed assignment upon intake 

• Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or  noises and remove trespassers from the facility/property 

• Work in partnership with on-site security 

• Conduct daily health & safety checks to ensure the participant’s well-being, that there aren’t any prohibited  items on-site and that the rooms are well maintained 

• Respond to emergency situations as appropriate 

• Request emergency services personnel, such as law enforcement, fire department, and paramedics in cases  of emergencies 

• Complete written reports, logs and incident logs of daily activities  

• Answer telephone and take messages for participants and staff 

• Resolve participant issues as needed using de-escalation and crisis intervention techniques to help  participants work through conflict  

• Assist with the serving of daily meals 

• Replenish supplies in the restrooms, offices and dining area 

• Ensure participants are following proper hygiene practices  

• Work with participants to improve their independent living skills 

• Ensure general cleanliness and maintenance of the facility including, but not limited to: cleaning and  sanitizing offices, restrooms, hygiene trailers, living spaces, sweeping, mopping, vacuuming, parking lot and  other janitorial services

• Ensure that trash is changed, taken out daily, and prepare trash receptacles for weekly pick-up Monitor and report to supervisor any maintenance concerns as needed 

• Self-identify potentially unsafe systems/processes/situations and takes initiative to report to  manager/supervisor 

• Take on non-routine cleaning and special projects as needed 

• Pack out participant belongings and place them in storage  

Other Duties:

• Monitor medication cabinet and review medication records 

• Attend and participate in team Meetings, trainings, case conferencing, etc. 

• Responsible for maintaining thorough and accurate records in both written form (hard copies) and through  the Homeless Management Information System (HMIS)  

• Establish and maintain good rapport and working arrangements with co-workers, including the  management team and other staff 

• Create and maintain a shelter environment that is safe  

• Uphold all HTM and LAHSA Rules, Regulations, and Policies 

• Work with collaboration with security guard to ensure safety of participants, staff, volunteers and visitors on the property 

• Observe and adhere to department guidelines concerning absences and reports in accordance with  departmental procedures 

• Other duties as assigned by supervisors 

Qualifications:

• Understand and support the mission statement of HTM 

• High school diploma or GED 

• 1-2 years of experience working with the homeless or similar population preferred 

• Must possess solid proficiency of Microsoft Office Suite 

• Excellent verbal and written communication skills. Must possess basic grammar and spelling skills

• Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision 

• Must possess excellent problem-solving skills 

• Ability to interact with others professionally 

• Knowledge of Housing First, Harm Reduction, and Trauma Informed principles preferred • Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual  orientation, race, age, and physical and mental illness 

• Valid CPR/First Aid certification or ability to obtain within 30 days of hire 

• Must be TB-cleared prior to hiring 

• A criminal background check is required 

• A drug-test is required 

• A CA driver's license is required or valid for of identification is require

Other Requirements:

• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis 

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead 

• Ability to work in proximity with service animals and emotional support animals 

• Ability to operate a computer, fax, and telephone 

• Ability to lift up to 25 lbs. 

• Some night and weekend hours required 

Employment Classification:

• FLSA Status: Non-Exempt 

• Payroll Status:    Hourly 

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT 

The physical demands described here are representative of those that must be met by an employee to successfully  perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with  disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend,  squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as  files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with  hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with  the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative  and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of  the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings  that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may  work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy,  postage, and fax machines. Complete all required forms in personal writing. 

Work Environment: 

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and  who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a  number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal  hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including  crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in  an office setting. Sometimes work may become stressful when working under pressure. 

◊ EEO: HTM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard  to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies  with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall,  transfer, leaves of absence, compensation and training.