What are the responsibilities and job description for the Client Services Monitor position at Hope The Mission?
Job purpose
The mission of Hope the Mission (HOTV) is to prevent, reduce, and eliminate poverty, hunger, and homelessness.
HOTV's Interim Housing provides a safe, low-barrier, and supportive 24-hour shelter for families experiencing homelessness. Clients receive shelter, food, and housing focused case management services. Working under the supervision of the Program Coordinator, the Client Service Monitor fulfills the mission of the Hope of Valley Rescue Mission by successfully providing supervision and support to the families in the Interim Housing Program.
Duties and responsibilities
Ensure the safety of participants and guests by providing on-site client supervision
Ensure client compliance with program rules, policies, and procedures
Distribution of necessary supplies including handing out bedding, clothing, and hygiene items as needed
Assist with sanitation of client belongings in hot box and new bed assignment upon intake
Watch for and report suspicious or unusual activity to the appropriate authorities; investigate alarms or noises and remove trespassers from the facility/property
Work in partnership with on-site security
Respond to emergency situations as appropriate
Notify emergency services personnel, such as law enforcement, fire department, and paramedics in cases of emergencies
Complete written reports and incident logs of daily activities
Answer telephone and take messages for clients and staff
Resolve client issues as needed using de-escalation and crisis intervention techniques to help clients work through conflict
Monitor facility and report any maintenance concerns as needed
Assist with the serving of daily meals
Ensure cleanliness of the facility, including sweeping, mopping, vacuuming as needed
Restock supplies in the bathrooms and dining area
Assist with maintenance of resident laundry schedule
Ensure clients are following proper hygiene practices
Work with clients to improve their independent living skills
Clean restrooms, dormitory areas, offices, and common areas
Other duties include
Monitor medication cabinet and review medication records
Attend and participate in Team Meetings, Trainings, Case Conferencing, etc.
Responsible for maintaining thorough and accurate records in both written form (hard copies) and through the Homeless Management Information System (HMIS) is required
Establish and/or maintain good rapport and working arrangements with co-workers, including the management team and other staff
Facilitate and supervise regularly scheduled resident house meetings
Create and maintain a shelter environment that is safe
Uphold all HOTV and LAHSA Rules, Regulations, and Policies
Other duties as assigned
Qualifications
Understand and support the mission statement of Hope of the Valley Rescue Mission
High school diploma or GED
1-2 years' experience working with the homeless or similar population
Must possess solid proficiency of Microsoft Office Suite
Excellent verbal and written communication skills. Must possess basic grammar and spelling skills
Possess the necessary initiative, adaptability, and responsibility to work with minimum supervision
Must possess excellent problem-solving skills
Ability to interact with others professionally
Knowledge of Housing First, Harm Reduction, and Trauma Informed principles
Experience working with a diverse population, with sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness
Valid CPR/First Aid certification or ability to obtain within 30 days of hire
Must be TB-cleared prior to hiring
Live scan is required
Local travel may be required
A Valid CA driver's license is required
Working conditions
Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
Ability to work in proximity with service animals and emotional support animals
Ability to operate a computer, fax, and telephone
Ability to lift up to 25 lbs.
Some night and weekend hours required
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
