Housing Stabilizer

Position Summary 

The mission of Hope the Mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long term housing stability. 

The Housing Stabilizer plays a crucial role in rehousing vulnerable Angelenos experiencing homelessness, with the goal of achieving long-term housing stability. This role requires a proactive, empathetic individual dedicated to meeting participants where they are, bridging gaps between participants and services, and offering personalized support. 

Primary Duties and Responsibilities 

Under the guidance of the Housing Services Manager, the Housing Stabilizer will: 

Caseload Management: Oversee a caseload of 20-25 participants, ensuring individualized, comprehensive services and housing stability. 

Case Management Services: Conduct initial eligibility verification and enrollment, administer financial assistance, and provide ongoing needs and status assessments, including: 

● Budgeting and financial planning 

● Safety planning, risk assessment, and crisis de-escalation 

● Employment support, benefits assistance, and advocacy 

● Matching high-acuity individuals to Permanent Supportive Housing (PSH). 

Stabilization Support: Provide targeted interventions, including problem-solving and one-time financial assistance to prevent evictions. 

Permanent Housing Placement: Facilitate matches to Permanent Supportive Housing (PSH) for high-acuity clients and develop support plans for new housing placements. 

Participant Engagement: Conduct regular meetings with participants, tailoring frequency and location to individual needs, and maintain records in HMIS (Homeless Management Information System). 

Housing Services Plan Development: Collaboratively develop a Housing Services Plan that aligns with participants' goals, with monthly updates to track progress. 

Landlord Relations: Cultivate relationships with landlords, mediate participant-landlord interactions, and educate landlords about program goals and participant needs. 

Resource Connections: Link participants to community resources that support housing stability, including rent assistance and emergency financial support. 

Transportation Assistance: Arrange and provide transportation for participants for housing and other essential appointments. 

Team Collaboration: Work closely with the Housing Services Manager for rental assistance approvals and coordinate with other service providers to ensure comprehensive support. 

Professional Development: Participate in training, agency-wide meetings, and skill development activities. Utilize supervision effectively to discuss challenges and solutions. 

Knowledge, Skills, and Abilities 

Knowledge of Housing-Focused Case Management: Experience in developing and executing individualized housing stability plans. 

Empathy and Non-Judgment: Ability to work with vulnerable populations while maintaining an unbiased and supportive demeanor. 

Self-Starter: Ability to work independently in a field-based role, effectively managing time and prioritizing tasks. 

Relationship-Building Skills: Capable of building rapport with participants, their families, landlords, and a wide network of service providers. 

Strong Advocacy Skills: Committed to representing and advocating for participants in various settings. 

Communication Skills: Proficient in both written and verbal English; able to complete reports accurately and manage required data entry. 

Analytical Skills: Able to perform basic calculations related to rent, security deposits, and financial planning. 

Resilience in High-Stress Situations: Ability to work effectively under emotional stress and navigate potential conflicts. 

Technological Proficiency: Skilled in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiar with database functions and reporting. 

Other Requirements 

Experience: Minimum of two years working with low-income, culturally diverse populations. 

Technical Knowledge: Proficient in HMIS (Homeless Management Information System) database. 

Physical Abilities: Ability to perform desk work and occasional physical activities like lifting and moving objects up to 25 pounds. 

Driver’s License: Must hold a valid California driver’s license, carry required insurance, and have a reliable vehicle. 

COVID-19: Vaccination is required. 

Language Skills: Bilingual (Spanish) preferred. 

Physical, Demands, Environmental Conditions, Equipment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to: Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the Administration of ice. Can observe and respond to people and situations and interact with others encountered in the course of work. 

Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to 

place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Drive vehicles in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and/or laptop computer, copy, postage, and fax machines. Complete all required forms in personal writing. Employee may work in proximity to service animals and emotional support animals.