Demo

Program Manager

Hope The Mission
Thousand Oaks, CA Full Time
POSTED ON 1/28/2025
AVAILABLE BEFORE 3/28/2025

Mission and Vision

 

The mission of Hope the Mission (HTMis to preventreduceand eliminate povertyhungerand homelessness by offering immediate assistance and long-term solutions


Position Purpose and Summary

The Program Manager (PM) for the Thrive Grove Navigation Center will lead and oversee all programmatic and community relations functions for the assigned HTM programThe Program Manager will ensure that the interim housing program is in-line with the Scope of Required Services and evidence-based practices for working with people experiencing homelessness that include Trauma-Informed Care, Harm Reduction and Housing First methodologies.

The PM will oversee management functions of this program including (but not limited tounderstanding program Scope of Required Services, contract reportingmonitoring daily operations of services in all aspects and training of all staff membersAs main point of community contactthe PM is also responsible for community developmentinternal and external strategic partnershipsregional planning including engagement with the Coordinated Entry System, the City of Thousand Oaks, Ventura County, Many Mansions, and other community entities and agencies within the CoC.


Primary Duties and Responsibilities

Administration

  • Administer and oversee programs and staffReview and provide guidance as needed on written program policies and proceduresEnsure integration of evidence-based practices into daily work and programmingWork collaboratively with the Regional Director of Programs and other departments to implement and oversee all facilitypersonneland program aspectsWork collaboratively and strategically with other HTM departments, Many Mansions, City of Thousand Oaks Rules to uphold all regulations, policies within the coordinated system of care of the program.

Program Management

  • Provide direct management and provide guidance for program staff

  • Analyze program reports and numbers to identify trends and make projections or recommendations for program modification

  • Identify staff development needs and activitiesWork closely with the team to bring in training opportunities and identify areas for professional growth

  • Respond to emergency and priority situations such as safety and security measures.Resolve grievances and complaints, crisis, and troubleshoot incidents. Implementation of program policies and proceduresEnsure overall policiesproceduresand practices are in line with respective funding sources and with HTM's goals and values

  • Make sure the programs are effective and deliver desired outcomes by ensuring data compliance with entering all key HMIS data entry points to assure the meeting of Key Performance Indicators as aligned with the program.

Program Budgets:

  • Understand and work within program and facility budgets and spending

  • Ensure programs are operating within budget 

Government and Community Engagement:

  • Work collaboratively with Regional and Sr. Director and other HTM leadership to build strong relationships with countycity and government entities and fundersRepresent HTM at government and public meetingsNetwork with local stakeholders to develop and maintain working relationshipsWork collaboratively with the HTM management team to develop and implement strategies for effective communication.  Educatenetworkand represent HTM to local agenciescoalitionsservices agencieschambers of commercebusiness improvement districtsneighborhood groupslaw enforcementcity and county governmentsresidentsand other organizationsRepresent HTM as the main point of contact for all aspects related to Coordinated Entry in the designated region

  • Work closely with the Government and community leaders and their representatives


Reports and Contract Compliance:

  • Review and authorize program and contract reports prior to submittalReview and explain contract scope and services to staffPerform periodic internal audits. Attend all monitoring site visits and work closely with the Regional Director to ensure compliance of Program Facility Standards.

  • Other duties as assigned

Communication Skills

  • Ensured all communication is responded to within 24 hours, maintaining high standards of professionalism and reliability.

  • Proficient in various communication methods, including email, face-to-face discussions, written correspondence (letters and memos), and telephone interactions.

Conflict Resolution

  • Skilled in de-escalation techniques to effectively handle conflict situations, including interactions with unpleasant or angry individuals.

  • Experienced in resolving conflict situations with professionalism, fostering positive outcomes even under challenging circumstances.

Decision-Making and Leadership

  • Make frequent, impactful decisions affecting co-workers, clients, and team operations.

  • Coordinated and led teams to achieve program goals and fostered collaboration among staff members.

Client Interaction

  • Experienced in working directly with homeless clients, providing support and resources to meet their needs.

  • Successfully collaborated with diverse work groups and teams to deliver high-quality services.


Skills


  • Excellent verbalwritten and oral presentation skills 

  • Ability to delegate work responsibly 

  • Strong interpersonal skills 

  • Ability to trainguide and supervise various employees within the organization 

  • Problem solving and strategizing capabilities 

  • Knowledge of fiscal planningbudgeting and reporting 

  • Knowledge of relevant laws and regulations 

  • Proficient in MS Office/Google suite, HMIS, and other databases 

  • Ability in decision-making and problem-solving

Qualifications


  • BSW/MSW or other Bachelor's/Master's in social services are preferredbut not requiredWill substitute for relevant work experience where appropriate

  • 3-5 year's supervisory experience managing programs and staffwith increasing leadership and management responsibilities required

  • Experience working with vulnerable populations

  • Demonstrated ability to manage multiple programs and contracts

  • Demonstrated experience leading large-scale program and systems change

  • HMIS experience preferred but not required 

  • Highly motivated self-starterwith proven ability to develop creative solutions.

  • Commitment and ability to work as part of HTM's leadership team

  • Demonstrated ability to utilize computers and proficiency in MS Office software

  • Project professional demeanor and possess excellent written and oral communication skills interpersonal skillsand ability to work individually and as part of teamCommitment to ending homelessness 

Mandatory Requirements:


  • Employment eligibility verification 

  • Reliable transportation 

  • Tuberculosis and Drug test 

  • Livescan and background screening 

  • Ability to work flexible hours which include evenings and weekends Driving is an essential function of this position

  • Must have valid CA Driver's license 

  • Must provide proof of vehicle insurance coverage 

  • Must be able to qualify for HTM's commercial insurance coverage


Physical DemandsEnvironmental ConditionsEquipment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the jobReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsEmployees are required to: Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoopkneel, crouchtwist, reachand stretchOccasionally required to move around the Administration office. Can observe and respond to people and situations and interact with others encountered in the course of work. Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideasinformation by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wristshands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasksSpecific vision abilities required by this job include close visioncolor vision, peripheral vision, depth perception, and ability to adjust focusDrive vehicles in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairsBe periodically subjected to outside environmental conditionsUse a desktop and/or laptop computercopy, postage, and fax machinesComplete all required forms in personal writingEmployees may work in proximity to service animals and emotional support animals


  • EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.


  • HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

 


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