What are the responsibilities and job description for the Program Manager position at Hope The Mission?
Mission and Vision
The mission of Hope the Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions
Position Purpose and Summary
The Program Manager (PM) for the Thrive Grove Navigation Center will lead and oversee all programmatic and community relations functions for the assigned HTM program. The Program Manager will ensure that the interim housing program is in-line with the Scope of Required Services and evidence-based practices for working with people experiencing homelessness that include Trauma-Informed Care, Harm Reduction and Housing First methodologies.
The PM will oversee management functions of this program including (but not limited to) understanding program Scope of Required Services, contract reporting, monitoring daily operations of services in all aspects and training of all staff members. As a main point of community contact, the PM is also responsible for community development, internal and external strategic partnerships, regional planning including engagement with the Coordinated Entry System, the City of Thousand Oaks, Ventura County, Many Mansions, and other community entities and agencies within the CoC.
Primary Duties and Responsibilities
Administration:
Administer and oversee programs and staff. Review and provide guidance as needed on written program policies and procedures. Ensure integration of evidence-based practices into daily work and programming. Work collaboratively with the Regional Director of Programs and other departments to implement and oversee all facility, personnel, and program aspects. Work collaboratively and strategically with other HTM departments, Many Mansions, City of Thousand Oaks Rules to uphold all regulations, policies within the coordinated system of care of the program..
Program Management:
Provide direct management and provide guidance for program staff.
Analyze program reports and numbers to identify trends and make projections or recommendations for program modification.
Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth.
Respond to emergency and priority situations such as safety and security measures.. Resolve grievances and complaints, crisis, and troubleshoot incidents. Implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with HTM's goals and values.
Make sure the programs are effective and deliver desired outcomes by ensuring data compliance with entering all key HMIS data entry points to assure the meeting of Key Performance Indicators as aligned with the program.
Program Budgets:
Understand and work within program and facility budgets and spending.
Ensure programs are operating within budget.
Government and Community Engagement:
Work collaboratively with Regional and Sr. Director and other HTM leadership to build strong relationships with county, city and government entities and funders. Represent HTM at government and public meetings. Network with local stakeholders to develop and maintain working relationships. Work collaboratively with the HTM management team to develop and implement strategies for effective communication. Educate, network, and represent HTM to local agencies, coalitions, services agencies, chambers of commerce, business improvement districts, neighborhood groups, law enforcement, city and county governments, residents, and other organizations. Represent HTM as the main point of contact for all aspects related to Coordinated Entry in the designated region.
Work closely with the Government and community leaders and their representatives.
Reports and Contract Compliance:
Review and authorize program and contract reports prior to submittal. Review and explain contract scope and services to staff. Perform periodic internal audits. Attend all monitoring site visits and work closely with the Regional Director to ensure compliance of Program Facility Standards.
Other duties as assigned.
Communication Skills
Ensured all communication is responded to within 24 hours, maintaining high standards of professionalism and reliability.
Proficient in various communication methods, including email, face-to-face discussions, written correspondence (letters and memos), and telephone interactions.
Conflict Resolution
Skilled in de-escalation techniques to effectively handle conflict situations, including interactions with unpleasant or angry individuals.
Experienced in resolving conflict situations with professionalism, fostering positive outcomes even under challenging circumstances.
Decision-Making and Leadership
Make frequent, impactful decisions affecting co-workers, clients, and team operations.
Coordinated and led teams to achieve program goals and fostered collaboration among staff members.
Client Interaction
Experienced in working directly with homeless clients, providing support and resources to meet their needs.
Successfully collaborated with diverse work groups and teams to deliver high-quality services.
Skills
Excellent verbal, written and oral presentation skills
Ability to delegate work responsibly
Strong interpersonal skills
Ability to train, guide and supervise various employees within the organization
Problem solving and strategizing capabilities
Knowledge of fiscal planning, budgeting and reporting
Knowledge of relevant laws and regulations
Proficient in MS Office/Google suite, HMIS, and other databases
Ability in decision-making and problem-solving
Qualifications
BSW/MSW or other Bachelor's/Master's in social services are preferred, but not required. Will substitute for relevant work experience where appropriate.
3-5 year's supervisory experience managing programs and staff, with increasing leadership and management responsibilities required.
Experience working with vulnerable populations.
Demonstrated ability to manage multiple programs and contracts.
Demonstrated experience leading large-scale program and systems change.
HMIS experience preferred but not required
Highly motivated self-starter, with proven ability to develop creative solutions.
Commitment and ability to work as part of HTM's leadership team.
Demonstrated ability to utilize computers and proficiency in MS Office software.
Project a professional demeanor and possess excellent written and oral communication skills interpersonal skills, and ability to work individually and as part of a team. Commitment to ending homelessness.
Mandatory Requirements:
Employment eligibility verification
Reliable transportation
Tuberculosis and Drug test
Livescan and background screening
Ability to work flexible hours which include evenings and weekends Driving is an essential function of this position
Must have valid CA Driver's license
Must provide proof of vehicle insurance coverage
Must be able to qualify for HTM's commercial insurance coverage
Physical Demands. Environmental Conditions, Equipment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are required to: Routinely required to sit; walk; climb stairs; engage in verbal, written, and email communication; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the Administration office. Can observe and respond to people and situations and interact with others encountered in the course of work. Handle, fingers, grasp and feel objects and equipment; Reach with hands and arms; Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Drive vehicles in and around Los Angeles County, as needed; be able to enter buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Employees may work in proximity to service animals and emotional support animals.
EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.