What are the responsibilities and job description for the Store Manager position at Hope The Mission?
Job purpose
The mission of Hope the Mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long-term housing stability.
The Thrift Store Manager this position involves assisting in the maintenance of Thrift Store Operations, under the general supervision of the Retail Director/COO. This includes tasks such as merchandising, marketing, hiring, supervising, scheduling, sales, and training. As the primary point of contact, this position requires a high degree of self-initiative and self-monitoring, as well as the ability to maintain positive relationships with thrift store staff, volunteers, donors, and the community.
Duties and responsibilities
Communicate regularly with Retail Director/COO about store issues.
Answers work-related phone calls and emails during scheduled time.
Assist with store merchandising, sorting, pricing and inventory control.
Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits.
Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses.
Actively engage customer on sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.
Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints.
Promote repeat business and word-of-mouth advertising through building of excellent customer relations.
Control costs and expenditures to ensure store budget is maintained.
Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items.
Ensure employees, Community Service and volunteers are properly trained in store operations and procedures.
Ensures physical maintenance, cleanliness and attractiveness of store and displays.
Enforce and maintain safety and cleanliness as well as all health and security policies and procedures.
May drive company vehicle to perform store business.
Qualifications
Must have a minimum of 3 years of retail store experience to include cash handling.
At least 2 years of Managing a store or department.
Must have a valid driver’s license, a clean DMV record and the ability to be added to the company auto policy.
High School Diploma/GED
Able to receive direction and independently follow tasks through with minimum supervision.
Must be able to meet the physical demands of the job, such as moving and arranging merchandise.
Strong communication skills, both verbal and written, with fellow workers and customers.
Detail oriented, able to multi-task and remain flexible with assignments.
Must have strong organizational and interpersonal skills.
Demonstrate strong work ethic founded upon integrity, organizational skills, and goal- oriented behavior.
Upholds attendance and performance standards.
Ability and willingness to work effectively with diverse people and/or populations.
Able to adhere to the practice of confidentiality regarding patients, families, staff, and the organization.
Able to act in a kind, decent and respectful manner at all times.
Must be flexible to work some weekends and/or late evenings when needed
Working conditions
Typical warehouse/retail setting.
Physical requirements
PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Ability to lift up to 40 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity with service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.
Work Environment:
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.
EEO:
HOTV (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation, and training.
