Case Manager

Position Summary:                                                                                                       

The Hope Villages of America Case Manager is an advocate, mentor, and life coach for the individuals in our care.  The Case Manager will be responsible for working directly with individuals who have experienced domestic violence, providing crisis intervention, ensuring the completion of comprehensive assessments, individual and group therapy, comprehensive case management and advocacy services.  The Case Manager will manage an individualized treatment plan for each individual and communicate with staff, community case managers, doctors, teachers, to ensure all the individual’s needs are being met.  The Case Manager will schedule activities that allow for healthy social, educational, physical, and mental development. The Case Manager will build and maintain relationships with everyone, as well as community partners to ensure optimal success.

Job Specifications/Qualifications: (Min. knowledge, skills, and abilities required)          .     

Education/Training (or equivalent): 0 H.S. Degree  1 College Degree*  0 Certification/License*

*A combination of education and experience may be considered

-    Bachelor’s Degree in Social Work or related field preferred.

-    Core Competency certification preferred. 

Experience (Type of work experience, min. number of years):

-    2 years of experience in case management. 

-    2 years of experience working with individuals in two or more of the following: mental health, related issues, complex trauma, substance abuse, court involved, domestic violence, HIV/AIDS, child welfare related issues, and crisis intervention techniques

Technical or Administrative Knowledge:

-    Knowledge of Microsoft Office Productivity Tools (MS Word, Excel, outlook, PowerPoint). 

Special Skills and Abilities:

-    Ability to work independently.

-    Must possess a valid Florida Driver’s License and have reliable transportation.

Physical Requirements and Working Conditions:                                                                                              

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations that do not cause an undue hardship on the company may be made to enable individuals with disabilities to perform the essential functions, as long as that would not hinder or prevent performance of duties or be of a safety concern.

Key to denote % of time requirements necessary to perform essential functions of this job.

0% = Zero (O)         1-35% = Little (L)         36-70% = Moderate (M)         71-100% = Great (G)

- Physical Requirements:  0 Light: Lifting 0-10 lbs.   1 Moderate: Lifting 11-25 lbs.  0 Heavy: Lifting 25 lbs.

L – Bending/stooping 

L – Reaching above/below the waist

L – Pushing/pulling movements

L – Climbing stairs / ladders    L – Kneeling

L – Lifting

L – Operate motor vehicle

L – Operate various equipment

M – Standing 

M – Sitting 

M – Walking 

G –Typing

G – Fine hand & finger movements

G – Color / Depth perception

- Working Conditions and Schedules:

O - Exposed at times to fumes or airborne particles, toxic or caustic chemicals, extreme heat, risk of electrical shock, and vibration.

L - Exposed to various noise levels (L= private office, M= showroom/service area, G= jackhammer/metal works/heavy equipment)

M - Available to works nights, weekends and holidays.

G - Interacting with co-workers, vendors, and customers.     

G - Office machines, phones, fax, computers, postage meter, etc.     

- Necessary traits for this position: 1 Seeing 1 Hearing 1 Talking* 1 Reading* 1Writing*

0 Basic comprehension of English language using the traits* marked above for purposes of safety, management direction and job responsibility, and minimal third party interaction.

1 Proficiency of the traits* marked above in the following languages for business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits,  etc:  1English 0Spanish 0French 0Other _________________

Job Functions, Unique Duties, and Responsibilities:                                                 

Essential Functions include, but are not limited to, the following: 

General

•    Follow the administrative guidelines and policies established.

•    Maintain a community image consistent with the mission.

•    Engage in a relationship with the team which is mutually beneficial, fosters teamwork, and advances the mission.

•    Exercise due care and stewardship of resources, including equipment, food, money, volunteer and staff time.

•    Be aware of the general physical environment for the health and safety of all people and proper maintenance of facilities.

Case Management

•    Develop, maintain, and report on an individualized plan for everyone including education, life skills, independent living goals, art/music/equine therapy, as well as trauma therapy.

•    Work in partnership with the program staff to promote and maintain client engagement in all programs by actively seeking out and recruiting clients and enrolling them into programs and classes.

•    Work to increase client motivation to successfully move through the phases of the overall program.

•    Participate in after hour on call rotation, including evenings, weekends, and holidays when necessary.

•    Provide trauma informed crisis intervention when responding to afterhours calls.

•    Manage emergency situations including contacting appropriate staff; interacting with police, fire, and medical personnel as needed.

•    Responsible for maintaining thorough and accurate records, case files, service plans, expense reports, correspondence, monthly progress notes, and resident allowance record keeping and                  distribution.

•    Working from a strengths-based, trauma–informed, and culturally competent perspective, the Case Manager will work with clients to plan, implement, and monitor service plans, safety plans, and        relapse prevention plans.

•    Maintain a caseload of 20 or more clients.

•    Serve as linkage to services including, but not limited to, drug treatment, transitional housing, residential treatment, counseling and therapy, legal services, job training, etc.

•    Assist clients in developing service plans addressing physical safety, stabilization, substance abuse, and mental health issues from a harm-reduction approach.

•    Ensure immediate responsiveness for all referrals and crises for assigned caseload.

•    Meet with client minimum of every week on assigned caseload and document contact in case management database.

•    Continually assess clients for safety risk, protective factors, overall well-being.

•    Counsel clients regarding stress reduction, goal attainment, and holistic wellbeing.

•    Provide crisis intervention for clients experiencing emotional distress.

•    Prepare reports by collecting, analyzing, and summarizing data results regarding methods of treatment and progress.

Other 

•    Assist with other duties as assigned.