Clinical Manager - No Weekends & PSLF Eligible

About Therapy Relief at Hope:

Therapy Relief at Hope (TRH), a proud division of Hope, has been transforming lives through skilled therapy services for over 26 years. We specialize in speech-language therapy, physical therapy, occupational therapy, behavior therapy, and music therapy, all designed to empower individuals with disabilities to reach their fullest potential.

At TRH, we embrace a holistic approach to care, fostering a safe and nurturing environment where every individual—regardless of their challenges—receives exceptional, personalized support. Our mission is to enhance health, independence, and functionality through compassionate, evidence-based services.

WHAT YOU WILL DO

• Operations and Operational Planning: 60%
  • In collaboration with others, develop strategic priorities and goals for the division’s clinics, including planning for growth, market expansion and expansion of service offerings
  • Creates and maintains contractual relationships with local school districts or other stakeholders where clinicians can be placed
  • Oversee the client referral process in collaboration with intake personnel. Assigns therapists to clients/schools based on region and payor source
  • Closely monitors division’s KPIs and uses data to make operational decisions
  • Works to prevent revenue from dropping off during the summer months by ensuring balanced caseloads
  • Champions the team’s use of the practice management platform for time reporting and clinical documentation. Develop documentation templates as necessary
  • Responsible for the hiring process by acting as the hiring manager to make and schedule interviews, conduct interviews and extend offers to potential hires.
  • Along with executive staff members, recruits new business contracts through a variety of approaches. Makes phone calls to prospective businesses, makes site visits to distribute information on services, and sends follow-up emails to prospective customers. Approves contracts and obtains signatures for new business
  • Maintains frequent contact with current contracts, including at least one site visit per contract per year
  • Communicate with contracts at least one month prior to the end of the school year to obtain Extended School Year (ESY) and business for the upcoming school year
  • Ensure contracts are in place for all services and that clinicians are upholding all contractual obligations
  • Supports close relationships with parents/caregivers, DMH service coordinators and schools; Fields questions or concerns
  • Works in partnership with the billing team for timely billing for school contract services and insurance reimbursed services
  • Design and implement new process and procedure, as needed; Continuously evaluate current process and procedure for improvement
  • Oversees payroll processes
  • Reports data on referrals, contracts, and current services to executive team.
  • Provides community trainings
  • Rally behind organizational initiatives, engage in change management strategies, and support all employees in adopting all organizational initiatives
• Team Management: 40%
  • Onboards new hires and provides new team members with a comprehensive onboarding experience
  • Serves as an ongoing mentor to disciplines in the absence of a discipline lead
  • Demonstrates excellence in creating and maintaining supervisor/supervisee relationships
  • Provides training on TRH policies and procedures. Ensures enrollment with payors.
  • Maintains frequent contact with TRH therapists; Provides coaching and feedback as necessary and completes annual performance evaluations
  • Host trainings and quarterly All Staff meetings
  • Cultivate a best practice environment in which employees are focused on the delivery of high-quality services and best outcomes for clients. This also includes customer care and speed to service for those who are seeking therapeutic services
  • Handle sensitive employee relation issues with integrity, either individually or with the assistance of Human Resources
  • Travel, at least quarterly, to all sites and to headquarters
• Performs all other duties as required or assigned
• Provides direct therapy, as needed
• Assumes the responsibility of a mandated reporter concerning incidents of alleged abuse and neglect, as outlined by state guidelines and in accordance with the organization’s policies
• Attends Hope meetings and events as required

 WHAT YOU WILL BRING

• Minimum of a bachelor’s degree in a related clinical field; Master’s degree preferred
• At least 3 years of experience in a supervisory role
• Clinic-based experience preferred
• Employee must be able to work independently
• Demonstrates excellent verbal and written communication.
• Employee must be able to work collaboratively within their department, but also across other departments
• Demonstrates problem solving and flexibility in difficult situations and reliably use good judgement to solve problems; Employee will work swiftly to solve any arising issues and bring any significant issues to the attention of their supervisor or other leadership promptly
• Employee must be organized, punctual, and able to meet goals and deadlines
• Employee must be able to demonstrate behavior in alignment with the organization’s mission and values
• Recognize and accommodate cultural differences and diversity
• Maintain and seek any credentials necessary for position and discipline

WORK ENVIRONMENT 

Work is primarily performed in an indoor office environment or in the community at various agencies and/or schools/clinics; works very near others, within a few feet or less; involves close contact with individuals or clients; potential exposure to loud sounds and high noise levels intermittently. The work may include significant usage of a motor vehicle as well as maintenance of an active, state-approved driver’s license; Work may require flexible hours, outside of normal business hours.

Hope is an Equal Opportunity Employer.

To learn more about Hope Therapy Relief, click www.therapyrelief.com