Client Resource Specialist

Title: Client Resource Specialist - Kirkland

Location: Kirkland, WA

Work Schedule: Full Time, Monday – Friday, 8:30am – 5pm, Fully in-person onsite.

Who we are: Hopelink is the largest nonprofit in North and East King County. For over 50 years we have been in the community serving homeless and low-income families, children, seniors, and people with disabilities.

Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, and adult education. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!

The career opportunity:

The Client Resource Specialist is one of the first points of contact at the Hopelink Kirkland Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. The Client Resource Specialist provides excellent customer service to clients, donors, visitors, and staff. The environment can sometimes be fast paced and busy and at other times it can be slower. This position is critical to ensure smooth operation of the center.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We’d love to connect and see if you could be a great fit.

• Ability to multi-task, problem solve and be flexible.
• Desire to work with low-income families.
• Ability to stay calm under pressure and de-escalate issues.
• Some experience working with a busy, multi-line phone is great but not required!
• Working knowledge of Microsoft Office 365 (Outlook, Teams, SharePoint, Word, Excel, and OneNote are used frequently.)
• Comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds or crisis or trauma including substance abuse, mental health disorders, and/or homelessness.
• Ability to effectively provide services to a diverse population.
• Bilingual in Spanish, Russian, or Portuguese preferred.
• Multi-lingual candidates or members of BIPOC communities - black, indigenous, people of color - or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.
• Occasional travel between Hopelink sites is necessary: must have a plan for reliable transportation to travel to another Hopelink site during the workday, OR a personal vehicle (mileage reimbursed), and valid driver’s license and proof of personal auto liability insurance.

Examples of what you will be doing:

• Warmly greet all visitors at the front desk.
• Interact with participants, volunteers, and donors.
• Maintain a friendly and welcoming environment for all guests by providing compassionate service.
• Listen for understanding and de-escalate challenging or difficult situations as they arise.
• Answer questions regarding services offered at the Kirkland Center and make referrals for services within the community.
• Learn about resources and referrals within the Puget Sound area.
• Screen clients for services by asking questions to determine eligibility then scheduling appointments so they can receive services.
• Screen for and administer Emergency Bus Tickets, Emergency Food Bags, and Clothing vouchers.
• Schedule clients for food market enrollment meetings and schedule their shopping appointments.

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23.40/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental, and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness Program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

Hopelink Mission and Values:

Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change.

Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.