What are the responsibilities and job description for the Service and Training Manager position at Hopelink?
Title : NEMT Service and Training Manager
Location : Bellevue, WA
Work Schedule : Full time, Monday - Friday, 8 : 00am - 5 : 00pm
Who we are : Hopelink is the largest nonprofit in North and East King County. We have been in the community for over 50 years working to end poverty!
Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation / mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!
The career opportunity : Through training and service monitoring, the NEMT Service and Training Manager helps set the vision, direction, and culture of Hopelink's Transportation Non-Emergency Medical Transportation (NEMT) team. Hopelink's NEMT team is responsible for screening Medicaid recipients for the most cost-efficient form of transportation that fits their medical needs. Hopelink assigns these trip requests to a fleet of contracted transportation providers. This role will maintain oversight of training internal team members and handling of feedback on our service. The NEMT Service and Training Manager is a critical role; they encourage independent problem solving and a sense of ownership from others for the success of the team. They inspire staff to achieve team goals and improve the lives of the transportation disadvantaged population. The ideal candidate will be collaborative, detail-oriented, and is adept at receiving and applying feedback from a variety of stakeholders.
What qualities we are looking for : We'd love to hear from you. So, if you are interested in this position, but don't meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!
- Previous project management experience preferred. Must demonstrate the ability to lead a diverse workforce, work in a group as a leader, and ensure employee accountability across the department.
- Ability to de-escalate and resolve conflicts, build positive relationships, and lead by example; outstanding communication skills with audiences of all levels.
- Experienced in training, process improvement, and data analytics; proven prioritization, delegation, and negotiation skills.
- Client experience oriented with a passion for continuous improvement.
- Knowledge of transportation services available for low-income populations preferred.
- Understanding of Medicaid, Medicare, contractual requirements and Washington Administrative Codes (WAC) preferred.
- This position is a Service Critical Employee with specific attendance requirements.
Examples of what you will be doing :
How you will be compensated : Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.
Hopelink Mission and Values :
Hopelink's mission is to promote self-sufficiency for all members of our community to help people make a lasting change.
Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.
Salary : $33 - $34
