What are the responsibilities and job description for the ROSS Service Coordinator - Hoboken, NJ position at HOPES Community Action Partnership, Incorporated?
Job Details
Description
The Resident Opportunities and Self-Sufficiency (ROSS) Service Coordinator is responsible for providing direct client services to include health education, financial literacy education and employment support services to youth, adults and seniors of the Hoboken Housing Authority and align expressed needs with achievable goals and clear action steps for making progress towards self-sufficiency. The ROSS Service Coordinator conducts outreach, recruitment and enrollment, assessment of needs, provision of direct client services, case management, class/workshop development and instruction, and lesson planning, as well as documentation, tracking and reporting of services provided and other required data. This position performs functions in compliance with specific agency/funding and licensing requirements and adheres to the HOPES CAP, Inc. Policies & Procedures.
ESSENTIAL FUNCTIONS:
- Work closely with Supervisor to implement assigned program services, client outreach, enrollment, retention, follow-up, documentation and reporting for the agency’s Community Programs services including client education and application for health, financial and social assistance benefits enrollments, employment support and other services as needed.
- Conduct effective and thorough client outreach throughout the community in order to recruit eligible clients for all Community Programs’ services and classes and monitor client attendance and performance on a daily basis.
- Conduct, evaluate and document assessment of client’s needs and enrollment in appropriate services.
- Complete, submit and follow up on any applications for assistance and services on behalf of client within set time frames.
- Conduct educational and informational workshops on agency grounds and at Community Partner locations.
- Prepare course outline, materials, and activities for health and financial literacy education classes prior to class or service commencement.
- Create lesson plans for health and financial education that are appropriate to the skill level of the clients as well as challenging and create in both English and Spanish based on the needs of the clients.
- Provide individualized support to all participants, as it pertains to health and financial literacy education and employment support, in order for them to achieve their personal and/or professional goals; modify goals as needed and tutoring to clients and volunteers in need of extra assistance and one on one support.
- Maintain appropriate credentials and certifications necessary to conduct course instruction as designated by funding sources guidelines and requirements.
- Perform any other duties as assigned in support of agency and program needs and operations.
Qualifications
MINIMUM REQUIREMENTS: (Must be fully met in order to qualify for position)
- Knowledge of local, state and federal public benefits available to eligible low income families, youth, seniors and/or people with disabilities.
- Bilingual in Spanish.
- Proficient computer skills, including Smartboard, database systems, email and internet and ability to quickly develop skills in new software systems and applications as needed.
- Ability to work independently and collaboratively under critical time frames and apply good work habits to effectively complete assigned tasks and contribute to the smooth operation of the program.
- Excellent communication skills as required for effective interpersonal communication with clients.
Salary : $21
