What are the responsibilities and job description for the Banking Operations Associate position at Hopewell Federal Credit Union?
Job Description
The Banking Operations Associate is responsible for providing exceptional member service by performing various banking operations tasks, responding to member inquiries, and promoting credit union products and services.
Key Responsibilities
- Process financial transactions, including deposits, withdrawals, and transfers.
- Respond to member inquiries in a professional and courteous manner.
- Assist members with account-related issues, such as password resets and transaction reversals.
- Maintain accurate records and reports, including balances and transaction history.
- Develop strong relationships with members and other staff to ensure excellent customer service.
Requirements
- High school diploma or equivalent required.
- Previous banking or financial services experience preferred.
- Ability to work in a fast-paced environment with multiple priorities.
- Excellent communication and interpersonal skills.
- Basic math skills and accuracy with handling cash and other financial instruments.
