Assistant Property Manager

SUMMARY: The Assistant Property Manager is to be responsible, under the direction of the Property

Manager, for the overall management and operations of the communities assigned.

DUTIES AND RESPONSBILITIES:

• Maintain a professional image and attitude in keeping the objectives of the Authority and resident’s welfare.
• Operates according to policy and procedure in rent collection, including review and validation of records and collection activities.
• Assist in advertising preparation.
• Respond to resident complaints
• Maintain work order system.
• Complete Annual/Interim Recertification’s.
• Maintaining the required computer postings.
• Order office supplies within established budgeted guidelines.
• Maintain tickler files for annual apartment inspections.
• Assist in keeping the apartment condition and status chart up-to-date.
• Maintaining weekly and monthly reports.
• Complete Excess Utility/Work Order charges monthly
• Pursues collection of rents and related charges
• Adhere to the Policy Handbook and Procedures Manual.
• Answer the phone pleasantly and professionally.
• Covers Administrative Office Front desk as needed
• Maintain courteous communication with residents, and representatives of other companies.
• Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
• Generate work orders in response to requests for repairs from residents, coordinate completion of repairs, and close out work orders in accordance with established procedures

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibility.

QUALIFICATIONS:

• Associates or Bachelor’s degree required.
• A combination of education and experience will be considered. Copies of diplomas and or transcript may be required. Four years work experience working in an administrative capacity in public housing or multi-family property management, or an equivalent combination of education and experience.
• Must successfully complete the Public Housing Manager Certification Training within two years of the date of hire or at the first available offering.
• Skills and written test will be administered.
• Exceptional writing and math skills required.
• Valid Virginia Driver’s License, criminal background, and drug screening check required.
• Work is performed indoors and outdoors, and may involve physical exertion during visits and inspection of units and developments.
• Work may entail travel to meetings, conferences and workshops in other cities.
• The employee is required to work unusual hours.
• Work involves the normal risk and discomforts associated with an office environment and visits to outdoor developments, sites dwellings, or facilities, inspections of structures and confrontations with applicants and residents.
• Strong organizational skills.
• Accurate typing.
• Accurate use of ten-key calculator, fax machine, computer and other office equipment. Well groomed.

Ability to work well with and understand the problems of residents. Capable of assisting in the performance of the Public Housing Property Manager’s duties when he or she is unavailable. Ability to complete tenant certifications.

• Knowledge of public housing management practices.
• Demonstrated ability to plan and complete work in a timely manner, maintain standards of conduct, possess cultural awareness and sensitivity, be flexible, be consistent and fair.
• Ability to deal effectively and pleasantly with the public, tenants, other agencies and other employees.
• Ability to communicate effectively, both orally and in writing.
• Valid Virginia Driver’s License, criminal background, and drug screening check required.

COMPETENCIES:

• Communication: Expresses verbal and written ideas and thoughts clearly and effectively; good listening and comprehension skills; keeps other adequately informed; uses appropriate communication methods; adjusts approach or method to best fit the situation; exhibits objectivity and openness to other’ views; manages competing demands; accepts criticism and feedback.
• Accountability: Arrives as scheduled, prepared to work; takes responsibility for own actions; commits to doing the best job possible; keeps commitments; removes threats to our customers, colleagues, and

properties; reacts to problems by solving them; recognizes responsibility for the success of others as well as the organization’s success.

• Teamwork: Behavior, communications, and actions reflect positively on business unit and HRHA; provides support, information, and other resources to internal and external customers of the Authority to further HRHA initiatives, goals and objectives; actively contributes to teamwork; balances team and individual responsibilities.
• Initiative: Seeks solutions to problems both within and beyond area of direct responsibility; looks for and takes advantage of opportunities; seeks opportunities to increase job skills, proficiency, and knowledge.
• Creativity: Develops and presents solutions to improve business processes; adapts efficiently and effectively to changes in the work environment. Creates opportunities or benefits for the work unit or authority.
• Customer Service: Displays courtesy and sensitivity towards others; manages difficult or emotional customer situations; responds promptly to customer needs; works effectively with others; establishes and maintains positive working relationships; does the right thing the first time; displays dependability; follows up and follows through in every situation.
• Integrity: Follows applicable policies and rules in making decisions and taking actions; complies with regulations and laws; demonstrates honesty; observes the highest standards of ethical conduct in the performance of their jobs; avoids the appearance of wrongdoing; gives realistic and direct answers; if answer is unknown, works diligently to find the answer.
• Leadership: Provides direction; communicates department and agency expectations; delegates responsibility as appropriate; exhibits confidence in self and others; inspires respect and trust; reacts well under pressure; shows courage to take action; motivates others to perform well; accepts and fulfills responsibilities associated with role; fosters a culture of pride and excellence; follows established policies and procedures and leads by setting an example of integrity and leadership.
• Performance Management: Establishes appropriate and timely goals and performance expectations; sets and communicates standards; monitors delegated activities and adherence to rules, policies, procedures and laws; provides recognition and feedback to employees; develops subordinates’ skills and encourage growth; conducts timely performance plans and evaluations for all staff.

PHYSICAL DEMANDS AND WORK ENVIORNMENT:

• Frequently required to stand
• Frequently required to walk
• Occasionally required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to bend, stoop, kneel or crawl
• Frequently utilize visual acuity to operate equipment, read
• technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 50 pounds.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $40,741.00 - $50,920.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $40,741 - $50,920