What are the responsibilities and job description for the Service/Dining Room Manager position at Hopkins and Company?
Service Manager at C. Ellet's Steakhouse
We are seeking a Service Manager to join our team of driven and enthusiastic hospitality professionals. At C. Ellet’s we pride ourselves in being the premier dining experience of The Battery, offering top tier steaks, incredible seafood, and delicious craft cocktails. C. Ellet’s pays homage to the great American steakhouses and Chef Hopkins’ time spent cooking in New Orleans. From fast-paced game days to relaxed private dining experiences, C. Ellet’s is a convivial place for all to gather and celebrate.
What is the Job?
The Service Manager is a highly skilled position which plays an important role in maintaining positive experiences for our team and our guests. As a manager, you will work closely with the General Manager to hire, train, and motivate staff members, cultivating a passionate and professional team. You will assist in the day-to-day operations of the restaurant, including menu changes, seating, purchasing, and receiving. You will collaborate with the culinary team on the consistency of presentation and adherence to the recipes. You must be able to have a keen eye to cleanliness and organization of the space and lead a thriving, organized, and professional team with care for excellent guest experience. Key responsibilities will include assisting with hiring, training, and development of team members. Overseeing the quality and expediency of food and beverages while maintaining safety, sanitation, and general maintenance.
What are the responsibilities?
- Demonstrate extensive knowledge of menu and assist with menu editing
- Conduct ongoing training and hiring to ensure staff members are upholding core values and standards
- Ensuring labor goals are met, helping to achieve or exceed monthly and seasonal sales goals
- Oversee inventory including ordering, receiving, re-stocking and coding
- Set up and maintain a clean, organized front of house according to brand standards; restocks all items as needed throughout shift
- Work as a team player, helping your fellow managers and staff with guest interactions and restaurant duties to contribute to a positive working environment
- Possess the ability to positively and proactively handle guest concerns
- Consistent adherence to the uniform policy
- Reports for duty on time and manages one’s shift, communicating with the management team when leaving their station for breaks or family meal
Our ideal Service Manager...
- Has a passion for food and beverage with a willingness to continue education
- Knowledge of wine pairings, appellations, and experience in beverage ordering
- Has a kind, friendly, and welcoming attitude with a desire to serve others and provide memorable hospitality
- Works constructively with their teammates, celebrating one another and lending a helping hand
- Maintains an awareness of current marketing initiatives and website content
- Possesses excellent organizational skills with the ability to multitask, manage time and prioritize
- Demonstrates our core values of integrity, passion, respect, and curiosity
What are the requirements?
- 2 years of restaurant management experience
- Working knowledge of Microsoft Word, Outlook 365, and Excel
- Strong financial management background
- Excellent math, reading, writing, and communication skills
- Able to stand for long periods of time; occasionally kneel, bend, and crouch as required to reach items at varying height levels
- Able to work in a fast-paced environment calmly and effectively
We Offer:
- Competitive pay based on experience with performance based raises and promotions
- Medical, dental, vision, life and short term disability for eligible full-time employees
- Paid Time Off and Parental Leave
- 25% discount at all Hopkins and Company restaurants and 10% discount at all Hopkins and Company retail shops
- Ongoing training and education opportunities
- Daily family meal
- Employee referral bonus
If you are interested in applying for this position, we ask that you complete the application fully, including work history, questionnaire and professional references. Only complete applications will be considered for the posted position. Thank you!
