What are the responsibilities and job description for the Member Data Specialist position at Hopn2abwa?

Who We Are :

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

The American Academy of Periodontology was founded in 1914 by two women, Drs. Gillette Hayden and Grace Roger Spalding. It was initially named the American Academy of Oral Prophylaxis and Periodontology and began with 18 charter members. The name was changed to the American Academy of Periodontology in 1919. Today, the American Academy of Periodontology (AAP) has a membership of approximately 8,200. The AAP is housed in 14,000 square feet of space at 737 N. Michigan, directly next door to the American Dental Association.

Our team is dedicated to understanding and meeting the needs of our members, always working with their success in mind. We are passionate about what we do, and our commitment to excellence shines through the services and resources we provide. We offer a competitive salary, continuing education, and a substantial benefits package to show how much we appreciate our team.

The Member Data Specialist plays a key role in enhancing the member experience by providing excellent customer service, managing member data, and supporting overall membership operations. This position involves handling membership inquiries, maintaining accurate records, and providing membership information to other departments as needed. The Specialist will also analyze membership data to provide insights for member engagement and the development of member-focused initiatives.

Essential Functions :

Member Data (45%)

Manage the e-Member Resource Center, ensuring ease of use and up-to-date information.
Preserve member data in Personify to ensure accuracy and completeness by removing duplicate entries, correcting typos, and standardizing formats.
Work closely with IT staff to maintain the membership database and assist with testing, system upgrades, and other quality checks.
Process member applications, renewals, waivers, and transfers ensuring accurate data entry.
Run database queries and compile membership reports based on the needs of individual departments.
Process credit card and check transactions, as well as refunds. Provide member follow-up related to payment and other transactional issues, as needed.
Run membership lists to support mailings, subscription fulfillment, and marketing efforts.
Provide database-driven support to strategic initiatives as needed.
Generate and analyze membership reports, including trends, demographics, and engagement statistics.
Contribute to the design of the membership dashboard and / or data warehouse.

Member Services (45%)

Serve as the primary point of contact for member inquiries via phone, email, and online platforms, providing timely and professional responses.

Provide excellent customer service to AAP members, including sharing information related to membership, renewals, and benefits.

Assist with annual dues preparation.

Support fulfillment of Perio Store orders and help organize merchandise inventory.

Participate in the AAP Annual Meeting as needed.

Administrative Support (10%)

Compile and organize departmental SOPs and FAQs to support exceptional member service.

Perform other duties as needed in response to membership department and organizational needs.

Talents and Credentials :

Bachelor’s degree preferred. An equivalent combination of education, training, and experience will also be considered.

A minimum of 3 years of experience providing exceptional customer service and data management in a professional setting.

Experience working in a non-profit environment or with an association or membership-based organization is preferred.

Phone etiquette and strong customer service ability required. Ability to respond to member inquiries with patience, tact, and professionalism are essential.

Positive attitude, strong interpersonal skills, and the ability to communicate with professionals at all levels.

Proficiency in Microsoft Office and web-based applications required.

Comfort with membership-based database software and its applications.

Experience with Personify is a plus.

Other :

Strong capability to work effectively with others and assist others at critical points in the workflow.

Demonstrated ability to manage numerous projects simultaneously and adhere to stringent production schedules required.

Superb organizational skills and sound decision-making ability required.

Ability to travel to the AAP Annual Meeting (3 day commitment per year).

Benefits and Perks :

BCBS Medical, Dental, Vision, FSA / HSA, Life Insurance & AD&D, STD, LTD, Long Term Care and EAP

PTO, Paid Sick, Paid Leave, Holidays, Birthday Pay and Christmas Break

Professional Development and Training Reimbursement

Eligibility to participate in 401(k) plan with employer match

Hybrid Work Environment / Business Casual Dress Code (In Office)

Salary Range : 55-57k based on experience

Local Candidates Only!

The AAP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Member Data Specialist

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