Client Engagement Manager

Company Description:

HOPPR is at the forefront of innovation in medical imaging, developing the first multimodal AI foundation model. Our deep learning platform, unique for its proprietary privacy-compliant trust architecture, integrates diverse data sources with cutting-edge AI/ML development. HOPPR is co-founded by Dr. Khan Siddiqui, a visionary leader with a prolific background including founding higi, former roles at Hyperfine (NASDAQ:HYPR), and Microsoft.

Role Description:

The Client Engagement Manager will focus on building and nurturing relationships with healthcare organizations and partners to ensure the effective adoption and integration of clinical AI solutions. This role requires a blend of B2B client engagement experience, strong communication skills, and project management expertise to drive successful outcomes for clients.

Key Responsibilities:

• Client Relationship Management:
• Serve as the primary point of contact for client engagement throughout the partnership lifecycle.
• Build and maintain strong, long-lasting relationships with key client stakeholders.
• Understand client strategic objectives, challenges, and expectations, and ensure alignment with the solutions provided.
• Requirements Gathering and Analysis:
• Collaborate with clients to gather detailed requirements and translate them into actionable project plans.
• Work with technical teams to ensure that the ML models and solutions meet the client's needs and are aligned with industry best practices.
• Client Communication:
• Provide regular updates to clients on engagement/project status, deliverables, and any issues or changes in scope.
• Manage client expectations, addressing any concerns or feedback promptly and effectively.
• Present project results and insights to clients, demonstrating the value delivered by the ML solutions.
• Data Insights and Business Development:
• Support the client revenue growth, including strategic account management, proposal and SOW development and client presentations.
• Identify new business opportunities through data-driven insights with existing clients and work to expand our market presence.
• Identify product gaps that need to be addressed to support satisfaction and competitive advantage.
• Cross-Functional Collaboration:
• Work closely with Client Engagement, product, and support teams to align on client needs and drive a unified engagement strategy.
• Facilitate communication between cross-functional teams to ensure seamless collaboration and knowledge sharing.
• Issue Resolution:
• Address and resolve client concerns in a timely manner, ensuring a smooth and positive client experience.
  

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Experience: 3-5 years in a customer-facing B2B client engagement, account management, project management or client success role, preferably in the healthcare or clinical AI industry.
• Technical Acumen: Basic understanding of AI/ML concepts and the ability to discuss technical details with non-technical stakeholders.
• Communication Skills: Strong verbal and written communication skills tailored to a professional B2B audience. Demonstrated ability to build and maintain client relationships, with a focus on delivering value and achieving client satisfaction.
• Analytical Skills: Ability to analyze client data to drive engagement strategies and improve outcomes.
• Project Management: Proven ability to manage multiple client accounts and projects simultaneously. Experience with project management tools and methodologies.
  
  

What We Offer:

• A key role in a fast-growing startup with immense potential.
• An innovative, collaborative, and supportive work environment.
• Competitive salary and benefits package.
  
  

Essential Job Functions

HOPPR is committed to providing reasonable accommodation to employees with disabilities, as required by law. We encourage those with disabilities to request accommodations if needed to perform the essential functions of the job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
• Some travel is required.
  
  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at a computer terminal for an extended period.
• Moderate noise (i.e., phone calls, online meetings, computer audio).
  
  

HOPPR is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Important Note: This opportunity is open exclusively to US citizens and permanent residents. We kindly request that recruiters and agencies refrain from contacting Dr. Khan Siddiqui or any HOPPR team members directly regarding this role. Unrequested outreach from recruiters will not be entertained or responded to. Thank you for respecting this directive and helping us maintain a focused and efficient hiring process.