What are the responsibilities and job description for the Manager, Community Outreach position at Hopscotch Primary Care?
ABOUT THE ROLE
At Hopscotch Primary Care, we take a team approach to serve patients' needs to provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time.
As Manager, Community Outreach, you will be responsible for leading a team of Outreach Leaders across Hopscotch’s footprint in Western North Carolina. This includes day-to-day management and support of current Outreach Leaders, along with hiring, onboarding, and training of future team members. The Manager, Community Outreach, will be expected to drive continuous improvement of Hopscotch Primary Care’s Community Outreach strategy to ultimately meet/exceed new-patient growth targets. This role is based in Western North Carolina and will require regular travel within this region. This position will report to the Senior Director, Organic Growth.
WHAT YOU’LL DO
Specific responsibilities for this role will include, but are not limited to:
- Recruit, hire, and train new members of the Outreach team in Western NC
- Effectively manage day-to-day operations and performance of Outreach team to drive continuous improvement
- Implement new strategies to ensure that Outreach team performance is meeting expectations and growth goals are met
- Utilize Outreach team technology stack to drive strategic decision making and reporting methods
- Communicate with clinical leadership regularly to ensure alignment on growth goals and community happenings
- Assist in growth efforts of clinics without Outreach support
- Take corrective action in addressing underperforming team members when necessary
- Communicate regularly with Senior Director, Organic Growth to ensure alignment on key priorities and OKR’s
- Lead weekly team meetings and 1:1’s to ensure adequate support, coaching, and feedback is provided to Outreach team
- Regularly shadow existing and new team Outreach team members for real-time coaching and feedback
- Attend community events when necessary to provide support to Outreach Team members
- Assist in planning and execution of leading Grand Opening and Open House events at clinic locations with relevant members of the outreach team to ensure favorable ROI
ABOUT YOU
You would be a great fit for this position if you are a passionate leader with a proven track record of success in managing others to help reach organizational initiatives. In addition, a great fit for the position requires organization, communication, and a drive for continuous improvement.
A great candidate for this role:
- Is ambitious, organized, and energetic
- Is empathetic and an active listener
- Is a self-starter who is resourceful and does not need a lot of direction to succeed
- Demonstrated ability to coach, mentor, and performance manage direct reports to both execute against performance expectations and positively impact culture
- Established relationships with healthcare ecosystem in Western North Carolina is preferred
- Healthcare sales/growth related experience, preferably in Value Based Care
- Demonstrated ability to manage a high level of communication amongst direct reports, broader growth team, and internal/external stakeholders
- Builds trust quickly and can handle difficult conversations
- Demonstrates good judgement at all times, both professionally and ethically
- Is comfortable with and enjoys discussions with a primarily senior-aged community
- Is comfortable using email, Microsoft Office applications, and computer reporting tools; CRM experience preferred
- Has a valid driver’s license and reliable transportation (required)
- Has U.S. work authorization (required)
The following are preferred but not required:
- Degree from a 2- or 4- year institution
- Sales or account management experience
- Healthcare industry knowledge
From a cultural perspective, you:
- Create a culture of excellence, by bringing your best and encouraging the same from those around you
- Put service to patients first and encourage the same of those around you
- Take ownership and accountability for your work and for delivering results for patients
- Assume the best in others and bring solutions to challenges with a focus on moving forward together
- Show an active commitment to the team by collaborating and communicating proactively
- Demonstrate a dedication to continuous improvement, in clinical and cultural settings
WHY HOPSCOTCH
Hopscotch Primary Care is committed to serving our providers and teams who serve our patients and our communities. We offer competitive compensation and benefits for our employees and a collaborative, positive culture committed to patient care.
