What are the responsibilities and job description for the Express Specialist position at Horace Mann?
Description
Reporting to the Express Supervisor, the Express Specialist will be the main point of contact for non-injury first party claims. They will investigate coverage, determine liability, and settle claims for our educators while delivering top notch customer service and adhering to our best practices.
Responsibilities:
- Efficient handling of low complexity physical damage losses, tasks, and documents.
- Verify coverage, proper assignment of estimate channel, rental, including monitor and confirm proper invoicing if total loss, and prompt payment of various physical damage and CAT Claims.
- Complete timely investigation to identify potential referrals to other business areas.
- Verify coverage investigate liability and/or scope of damage.
- Evaluates the claim to determine claim value, negotiate settlement and moves to settle claims while adhering to company best claim practices.
- Proficiency with/and ability to understand and follow regulations for State jurisdictions.
- Provide transparent and timely communication to all involved parties.
- Ability to operate in a fast-paced customer focused environment, while effectively utilizing telephony and claims operating systems.
- If assigned to Total Loss team, responsibilities include processing claims and targeted topics in the total loss phone queue.
Requirements
- H.S. Diploma or GED, required.
- No prior claim experience needed.
- Must obtain adjusters license within 6 months of hire date.
- Must provide extraordinary customer service experience.
- Strong verbal and written communication skills.
Work location is flexible if approved by the Company except that the position may not be performed remotely from NYC
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