Operations Audit Specialist

The Operations Audit Specialist (Worksite Quality Auditor) is responsible for performing daily quality audits across various operational departments, including Claims, Customer Service, New Business, Underwriting, and Policy Services. This role ensures adherence to company procedures, identifies areas for improvement, and provides feedback to department leadership. The ideal candidate will bring a keen eye for detail, strong analytical skills, and a commitment to process excellence.

Essential Functions:

• Conduct a set number of daily audits for the assigned department(s).
• Perform ad hoc and special audits as requested.
• Accurately record audit results in the Quality Audit databases.
• Provide timely feedback to leadership regarding audit findings and departmental performance.
• Assist in the development and refinement of the Quality Audit program across various business units.
• Support the implementation of audit procedures for new products and services.
• Ensure audit procedures stay aligned with evolving departmental processes, procedures, and best practices.
• Complete additional responsibilities as assigned.

Required Skills and Competencies:

• Active Listening: Attentively understand feedback and information from others.
• Critical Thinking: Evaluate problems and identify logical solutions.
• Effective Communication: Strong verbal and written communication tailored to diverse audiences.
• Reading Comprehension & Written Expression: Understand and clearly convey written information.
• Originality & Creativity: Generate innovative ideas and approaches to problem-solving.
• Organizational Skills: Maintain structure and prioritize tasks efficiently.
• Collaboration: Work effectively across departments and teams.

Education and Experience Requirements:

• Minimum: High School Diploma or GED
• Preferred: Prior experience in a Quality Audit role or related field

Technical Requirements:

• Proficient in Microsoft Office Suite, including Word, Excel, and Access
• Comfortable using databases and technology to record and analyze audit data

Key Attributes:

• High level of courtesy, honesty, and integrity
• Attention to detail and accuracy
• Ability to adapt to changing procedures and business needs
• Strong interpersonal skills for cross-functional collaboration

Pay Range:

• $19.66 - $29.04/hr.

Salary is commensurate to experience, location, etc.

#VIZI

#LI-TD1

Horace Mann was founded in 1945 by two Springfield, Illinois, teachers who saw a need for quality, affordable auto insurance for teachers. Since then, we’ve broadened our mission to helping all educators protect what they have today and prepare for a successful tomorrow.  And with our broadened mission has come corporate growth:  We serve more than 4,100 school districts nationwide, we’re publicly traded on the New York Stock Exchange (symbol: HMN) and we have more than $12 billion in assets.

We’re motivated by the fact that educators take care of our children’s future, and we believe they deserve someone to look after theirs.  We help educators identify their financial goals and develop plans to achieve them.  This includes insurance to protect what they have today and financial products to help them prepare for their future. Our tailored offerings include special rates and benefits for educators.

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

For applicants that are California residents, please review our California Consumer Privacy Notice

All applicants should review our Horace Mann Privacy Policy