What are the responsibilities and job description for the Client Service Associate position at HORAN?
Job Title: Client Service Associate Full or Part Time: Full-Time
Department: HORAN Wealth FLSA Status: Exempt
Position Reports To: Sr. Relationship Manager
Position Summary:
The Client Service Associate role is a key member of the Wealth Management advisory team who is responsible for assisting the Financial Advisor/s of the HORAN Wealth department with day-to-day needs. This role is a liaison between our financial advisory teams, our compliance department and other Wealth team members. A Relationship Manager is the first person that clients contact in order to help with various needs that change depending on the day. It is crucial that a Client Service Associate excels in both written and verbal communication skills.
Core Responsibilities:
- Prepare and process paperwork for new business and submit to carriers/custodians.
- Provide service to individuals regarding allocation changes, beneficiary changes, address changes, etc. Trouble shooting and problem solving for clients.
- Prepare and process transfers, rollovers, and money movements.
- Trouble shooting and problem solving for clients.
- Follow-up on all transactions, applications, etc. sent to the carriers.
- Inputting, maintaining, and organizing client files in CRM database and AppXtender.
- Schedule appointments, preparing and editing correspondence for Investment Advisor/Registered Representative.
- Prepare portfolio reviews (via Morningstar or Black Diamond), coordination of information, and visual aids necessary for the successful completion of presentations to clients and/or prospects.
- Assist Investment Advisor/Registered Representative with the servicing of 403(b), 457(b), IRA, and Wealth Management accounts for individuals and groups.
- Act as backup to trader completing trades and rebalances as necessary
- Assist in preparing mailing list and mailings for Compliance Department
- Responsible for keeping up-to-date on market trends, new products, Firm Element, and NASD continuing education.
- Other duties as may be assigned
Qualifications Required:
- 4-year degree from an accredited University.
- Minimum of 3 years (preferably more) in the Financial Service Industry.
- Series 6 or Series 7 Required.
- Health and Life License preferred.
Desired Skills:
- Ability to multi-task and prioritize independently.
- Strong attention to detail; the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Possess strong sense of accountability with a diligent work ethic. Must be self-motivated, enthusiastic, and able to take the initiative to get the job done.
- Ability to work as a team member and express leadership attributes.
- Familiarity with Investment Advisor Platform – Fidelity preferred
- Familiarity Asset Management Platform - Black Diamond preferred
- Familiarity with Morningstar Platform preferred
- Familiarity with retirement plans such as 403(b)s and 401(a)s preferred
HORAN History:
Since 1948, HORAN has served as a trusted advisor offering retirement planning, wealth management, and life insurance for estate and business planning.
HORAN Wealth has a strong regional presence with a national footprint. With offices in Cincinnati, Ohio; and Ft. Mitchell, Kentucky HORAN serves both corporate and individual clients in 48 states. We strive to bring the best services, resources, and value to our clients through premier national partnerships with M Financial Group and Retirement Planning Advisory Group.
Our integrity, commitment to excellence and industry knowledge are foundations upon which HORAN has built a reputation for delivering high quality products and services. Visit www.horanwealth.com to learn more.
How to Apply:
Please visit the HORAN Careers Page or www.horanwealth.com/careers and click on the job title to apply, or email jobs@horanwealth.com if you have any questions.
HORAN Wealth is the marketing name of HORAN Securities, Inc. and HORAN Capital Advisors, LLC. Investment advisory services offered by HORAN Capital Advisors and HORAN Wealth Management, both SEC Registered Investment Advisors. Securities offered through HORAN Securities Inc., member FINRA | SIPC.