What are the responsibilities and job description for the Medical Analyzer Technical Support position at Horiba Instruments?
Job Description
Job Description
The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medical diagnostics, semiconductor manufacturing and metrology, to a broad range of scientific R&D and QC measurements. Proven quality and trustworthy performance have established widespread confidence in the HORIBA Brand. Inspired by our unique motto, “JOY and FUN,” we focus on social responsibilities by building state-of-the-art products for scientific advancement; especially for protecting health, safety, and the environment.
HORIBA Medical equips more than 30,000 laboratories throughout the world and produces nearly 7,500 analyzers per year and over 10,000 tons of reagents. We are a leader in chemistry reagents manufacturing and diagnostic solutions for decentralized clinical testing, providing a combination of screening instruments and reagent manufacturing in medical technologies, with a wide portfolio of products for IVD testing laboratories. We also benefit from all the technologies patented by the HORIBA Group and from synergies between the Group’s 13 research centers worldwide.
HORIBA is seeking an experienced medical analyzer Technical Support Representative to provide telephonic assistance to our customers across the country. The right candidate will be able to perform the following essential job functions and has the listed qualifications. This is not a remote position, and duties will be performed from our office located in Canton, MI.
Essential Job Functions :
- Provides technical assistance to customers experiencing a diagnostic or instrument issues.
- Responsible for diagnosing, resolving and confirming resolution of each reported product malfunction or technical question received from customers.
- Each action may be considered unique and may require a resolution based upon what the assessment of the failure is determined to be.
- Utilization of technical knowledge obtained in past employment and obtained during initial HORIBA Medical product technical training in combination with discovery will provide the foundation and direction of each resolution.
Desired Qualifications :
Compensation Package :
HORIBA Instruments offers a competitive compensation package that includes a 401(k) plan with match; employee group dental, vision, life, and disability (short and long-term) paid for by the company; medical insurance, family dental and vision insurance, and supplemental life insurance available with reasonable employee contributions; employee assistance program; paid holidays, vacation, and sick time; flexible spending accounts; and educational reimbursement and commuter benefit programs.
If you are an individual with a disability and need an accommodation during the application / hiring process, please email MedicalJobs.US@horiba.com or call (800) 446-7422 Ext 8649 for assistance. HORIBA will provide reasonable accommodations, upon request, to support individuals with disabilities to be able to participate in the hiring process. HORIBA is committed to making our workplace accessible for individuals with disabilities.
EEO / Affirmative Action / Veteran Status / Disabilities.
