What are the responsibilities and job description for the Resource Planner position at Horizon Air?
Company Horizon Air
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
This position supports resource planning activities including creating safe, cost-effective, activity-based staffing plan/shift bids for Customer Service/airports at Horizon Air. As a member of the Customer Service team, this individual contributor role ensures compliance with company standards and work rules on a system-wide basis and provides operational support for staff and gate planning.
Key Duties
Job-Specific Experience, Education & Skills
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
USD $21.27/Hr.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Apply by 7:00 PM Pacific Time on 2/13/2025
Employment Type Full-Time
FLSA Status Non-Exempt
Regular/Temporary Regular
The Team
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary
This position supports resource planning activities including creating safe, cost-effective, activity-based staffing plan/shift bids for Customer Service/airports at Horizon Air. As a member of the Customer Service team, this individual contributor role ensures compliance with company standards and work rules on a system-wide basis and provides operational support for staff and gate planning.
Key Duties
- Focus on utilizing flight schedules, staff forecasting, and gate planning guidelines and tools to design cost-effective, efficient, and activity-based staffing plans/shift bids for Agent (PSA/GSA) for SEA station.
- Follow established procedures, and conduct research to make informed recommendations to ensure staff plans and agent bids follow company standards and are compliant in an ever-changing environment.
- Support annual budget process by preparing and analyzing staffing projections and efficiency options for Agents (PSA/GSA).
- Monitor draft flight schedules (from schedule planning) to ensure efficient Agent (PSA/GSA) staffing levels and project hiring needs.
- Provide input on staffing levels for the SEA Horizon station. Provide staffing recommendations to Station Managers and learn station specific staffing requirements.
- Perform ad-hoc analyses, and complete projects as needed and assigned.
- Support the station operation by performing other duties as assigned.
Job-Specific Experience, Education & Skills
- 2 years of experience in Airlines operational experience, or related area.
- Exceptional knowledge of customer service policies and procedures.
- Proficient in Microsoft Office Suite: Word, Excel, and Outlook.
- Superior problem solving, planning, and analytical skills with the ability to develop efficient solutions. Self-starter who takes initiative in developing and finding solutions to difficult and unique problems/opportunities.
- Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to create collaborative relationships and tactfully communicate with others.
- Detail-oriented and highly organized with the ability to manage and execute multiple priorities in a fast-paced environment.
- Ability to work a variety of schedules to include nights, weekends, and holidays.
- Highly enthusiastic, team oriented and self-motivated.
- Willing to travel.
- High school diploma or equivalent.
- Minimum age of 18.
- Authorized to work within the US.
- Currently qualified as a QX CSA, PSA or GSA.
- Experience building work schedules with a bias for efficiency and productivity.
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review theSIDA Badge Requirementsdocument for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Job-Specific Leadership Expectations
Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.
Starting Rate
USD $21.27/Hr.
Total Rewards
Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
- Free stand-by travel privileges on Alaska Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
Apply by 7:00 PM Pacific Time on 2/13/2025
Employment Type Full-Time
FLSA Status Non-Exempt
Regular/Temporary Regular
Salary : $21
