What are the responsibilities and job description for the Patient Services Coordinator position at Horizon Asset Group?
Job Description
Job Description
Job Summary :
The Patient Support Specialist is responsible for assisting patients by verifying their information, processing returns, placing orders, and ensuring a seamless customer experience. This role requires excellent communication skills and a strong commitment to patient service.
Key Responsibilities :
- Answer patient calls and provide support for inquiries.
- Verify patient information and insurance details for order processing.
- Process returns and address related concerns.
- Place and track patient orders for medical equipment.
- Maintain accurate records and ensure HIPAA compliance.
- Escalate complex issues to the appropriate departments when necessary.
Qualifications :
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