Program Assistant - Permanent Supportive Housing

Hours: Full-time – 37.5 hours/week (M-F, 8:30 am – 5:00 pm)

Location: Lynchburg VA, 24501

$2500 Sign-on Bonus

Position Summary

Horizon Behavioral Health participates in the Virginia Department of Behavioral Health and Developmental Services (DBHDS) Permanent Supportive Housing (PSH) program. The program provides housing support for individuals with serious mental illness who are homeless as defined by DBHDS – individuals exiting a state psychiatric facility, individuals with serious mental illness released from jail/prison, and individuals who may be able to increase their independence by moving from an assisted living facility to permanent supportive housing.

The PSH Program Assistant will provide administrative support for the Permanent Supportive Housing Program. Responsibilities include processing referrals, completion of purchase and check requests, and data collection, data entry, and other assigned administrative support duties.

Required Education and Experience

• High school diploma / GED
• Two (2) years of relevant administrative support experience.

Related Knowledge, Skills and Abilities

• Knowledge of customer service techniques and best practices. Ability to identify customer needs and respond with appropriate customer service driven actions.
• Excellent computer skills, including demonstrated ability with Microsoft Office.
• Ability to listen attentively.
• Ability to promote positive, collaborative, and professional working relations among co-workers and representatives in the community.
• Strong verbal communication skills with excellent customer service interactions.
• Demonstrated ability to use electronic health record software.
• Ability to work independently as well as work as a team member.
• Ability to respond effectively to changes in the work environment in a positive and professional manner.
• Ability to maintain confidentiality of sensitive and confidential client information based on the knowledge of HIPAA, client rights, and confidentiality regulations.
• Ability to drive and possess a valid Virginia driver’s license. May be required to travel to different Horizon worksites during the day based on operational needs or provide administrative support at other locations. Regular attendance at training and Horizon meetings may require travel to a variety of Horizon sites.
• Ability to use a computer to address information and input/manage data.
• Ability to work modified schedules (weekends, holidays, etc.) as required.
• Ability to participate in and successfully pass behavioral intervention training, including both verbal de-escalation skills and physical skills techniques to be utilized with consumers as needed.

Horizon Environment

Horizon Behavioral Health Community Services Board (CSB) is in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts and a revitalized downtown that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg’s 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years and named Best Place to Work by Lynchburg Business Magazine in 2023, and again in 2024!

The Best Benefits for Those Who Take Care of the Community

We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

To Apply – Please visit our online career center at https://www.horizonbh.org/careers/

Horizon Behavioral Health is an Equal Opportunity Employer (EOE).