Care Coordination Support Specialist

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field? Do you have a passion for helping people in our community?

Apply to be a Care Coordination Support Specialist today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Care Coordination Support Specialist at Horizon, you will…

• Update and maintain accurate assignments in Cerner, including Server and Assignment Category based on member’s level of care—status changes such as HARP and HH will be managed according to Standard timeframes to ensure up-to-date information is available for Supervisors and Program management.
• Maintain internal spreadsheets for member status, CCSS will coordinate with CC Supervisor for up-to-date information relating to HARP and HH status.
• Prepare mailings for members or care team, including Care Plan distribution, Notices of Determination for enrollment or discharge, housing or benefit applications, letters with updated team assignment and contact information, re-engagement letters, requested resources and any other information as requested by member or CC/CC Supervisor.
• Document all mailings in NetSmart, including uploading copies as determined by Standards.
• Upload signed Care Plans, consents or other documentation into NetSmart to support chart completion.
• Perform Gaps In Care, a billable Health Home core service, to include: contacting enrolled members to review Gaps in Care identified by their Managed Care Organization, providing education for routine Gaps in Care and assisting members with making appointments to address their Gaps in Care if requested by member, mailing educational information to members and documenting all activities in the NetSmart chart.
• Monitor Medicaid status for assigned team members and assist enrolled members with Marketplace recertification if needed.
• Assist enrolled members with setting up Medicaid transportation via MAS or Uber transportation via Horizon Uber account as needed.
• Request medical records at enrollment and annually for members on assigned care team, document requests and coordination to obtain with providers, and upload received records into NetSmart.
• Monitor Diligent Search Efforts status for assigned care team members, assist Care Coordinators with completing appropriate DSE activities.
• Audit NetSmart charts for appropriate, timely documentation and provide reminders to Care Coordinators for upcoming due dates.
• Attend any additional trainings as appropriate and directed by supervisor.

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help!  Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Associate’s degree required.
• Care Coordination experience preferred.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office with expertise in Excel and Outlook required.

Location:

This is a full-time position located at 1000 Young St in Tonawanda, NY!

Hours:

This is a full-time position from Monday-Friday: 8:00am-5:00pm.

Compensation 

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $19.85 – 21.83. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. 

Physical demands associated with this position include:  

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Salary : $20 - $22