Medical Operations Team Lead

Are you looking to work for an organization where you are able to make a difference?

 Do you have administrative and leadership skills you’re ready to put into action?

Then you’ve come to the right place! Apply to be a Medical Operations Team Lead today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Medical Operations Team Lead at Horizon, you will…

• Supervise the medical office when the Practice Manager is out of the office.
• Assist with daily, weekly, and monthly reports needed by medical and operational staff.
• Develop and implement effective processes and workflows for efficient office management.
• Work with providers in the clinic to ensure all paperwork, medications, and updates regarding the patients are available for the providers.
• Assist medical staff in facility related issues, including technology enablement, meeting coordination and acting as liaison between physician and doctors/staff/administration
• Have the ability to access external database systems in an effort to coordinate patient care (E-Paces, ISTOP, Care 360, and PSYKES).
• Perform numerous functions within an electronic medical record program including but not limited to scheduling and changing appointments, and looking up patient demographics and insurance information.
• Triage medication requests to practitioners and other phone calls and/or emails pertaining to patient medical needs, takes messages, and provides information/assistance as needed to medical staff.
• Perform various office processes such as faxing correspondence, ordering medical supplies, and completing prior authorizations.
• Compose and types routine correspondence using word processing and Microsoft Outlook. Maintains data and spreadsheets via Microsoft Excel.
• Prepare and manage practitioner clinic preparation and follow up.
• Maintain practitioner caseloads.
• Complete enrollment and ordering of injectable medication with specialty pharmacies.
• Demonstrate empathy for people with mental illness or addictions and their families of diverse ethnic, cultural, and socioeconomic backgrounds, as well as interact with them in a positive, supportive, and cooperative manner.
• Have the ability to anticipate medical staff needs and perform tasks/duties without specifically being asked.
• Experience working in a computerized office environment with word processing, database and spreadsheet skills sufficient to prepare correspondence, reports, and forms, including the willingness to learn new software applications.
• Have the ability to determine what the problem is and triage to appropriate entity.
• Complete other duties as assigned by the Practice Manager.

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help!  Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelors in related field with minimum 2 years of experience working with healthcare providers in an office setting preferred.
• Associates degree in related field with minimum 3 years of experience working with healthcare providers in an office setting required.
  • OR  –
• High School Diploma/equivalent required with minimum 7 years of experience working with healthcare providers in an office setting required.

Location

This position is located at 1370 Niagara Falls Blvd, Tonawanda NY.

Hours

Who doesn’t love a Monday through Friday schedule? You’ll coordinate a personalized schedule with your supervisor.  Our outpatient clinics offer expanded hours Monday – Thursday so we’ll ask you to be available at least 2 evenings per week.  Don’t worry about jeopardizing your weekend plans… all outpatient locations close earlier on Fridays and are closed on weekends!

Compensation 

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $22.27 - $26.00. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually. 

Physical demands associated with this position include:  

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements
• Handling light duties, occasionally lifting objects up to 20 pounds

Disclaimer:

Horizon endorses public health measures including vaccinations.  We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency and may be subject to the federal government or NY mandates for mandatory vaccination for all employees in the near future.

This information is intended to provide a general overview of the position; it is not a full job description.

Salary : $22 - $26