Description :
Join Our Dynamic Team at Horizon : Building Futures, Creating Communities. Top Workplace since 2019
Responsible for the day-to-day operations, including leasing, resident relations, and outreach marketing.
Responsibilities : Leadership :
- Oversee community harmony and atmosphere among residents.
- Report any alarming situations or changes to the Regional Manager.
- Enforce property rules and regulations.
- Follow up on maintenance requests and repairs.
General Office :
Monitor outside contractors and vendors, reporting outcomes to the Regional Manager.Office hours will vary based on business needs.Check and respond to voice mail, faxes, and emails within 24 hours during the business week.Answer property cell phone during business hours.Facilitate resident meetings as needed.Handle laundry money monthly and take it to the bank if required.Submit petty cash forms and receipts monthly for reimbursement.Social Programming :
Manage petty cash as outlined in the Policy & Procedure Manual.Organize social committees and plan monthly social / activity calendars.Participate in and host community and HMS events.Set up community activities as necessary.Attend meetings for one community service organization regularly.Housekeeping and Light Maintenance :
Perform light housekeeping to ensure the building is show-ready for leasing.Maintain vacant apartments in show-ready condition and ensure curb appeal.Assist maintenance staff with minor issues like circuit breakers, water shut-off valves, and light plumbing problems.Understand heating systems and be able to turn off apartment furnaces or hot water valves.Leasing and Marketing :
Follow the marketing plan and adjust based on occupancy levels.Aim for consistent 100% occupancy.Abide by all Fair Housing Laws.Conduct outreach marketing in the community.Ensure all prospects are entered into Onesite, follow up is completed, and the waitlist is maintained.Conduct tours, application interviews, lease signings, and move-in orientations as needed, including weekends and evenings.Compliance :
Conduct annual recertification interviews with income-eligible households.Complete and forward required paperwork to the corporate office.Notify the Compliance Department of any unusual situations or policy breaches.Complete all documentation and reports as required.Other Duties As Assigned
Supervision :
Receive guidance from the immediate supervisor weekly and as needed.Informally direct or coach sub-contractors hired by HMS, such as carpet cleaners, painters, maintenance technicians, caretakers, and service technicians.Requirements :
A. Necessary Education or Work Experience :
Preferred : Prior property management experiencePrior experience in customer service, leadership, and managementB. Required Knowledge and Skills :
Effective communication and collaboration with a diverse group of individualsConflict resolution skillsAbility to perform light maintenance and repairs as neededProficient in written and verbal communicationStrong organizational skills for office managementCapability to organize and conduct social activities for senior groupsProficiency in computer systems, databases, Word, Excel, email, and light typingAbility to perform light housekeeping tasks (e.g., vacuuming, washing floors, picking up items, moving chairs)Clear communication and direction to service techniciansAbility to climb and work from an 8-foot ladder (e.g., changing light bulbs, smoke detector batteries)Flexibility to work weekends or evenings as needed, especially during low occupancy for showings / open houses or emergenciesC. Other Qualifications :
Attendance at annual fair housing workshops and other training sessions at various locationsAbility to operate lawn care and snow removal equipment (if required at the property)Reliable transportation for marketing outreach and offsite meetingsValid driver's license, reliable transportation, and insurancePhysical Demands and Work Environment :
Regularly required to sit, stand, bend, twist, lift, turn, reach, write, and operate a computer keyboard, standard office equipment, and telephoneFrequent communication with customersRegular movement and reaching for itemsOccasionally lifting and / or moving up to 50 poundsOccasional ladder climbingReasonable accommodations may be made to enable individuals with disabilities to perform essential functionsCompensation details : 22-24 Hourly Wage
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