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Order Control Supervisor

Horizon Group USA, Inc.
Mc Donough, GA Full Time
POSTED ON 4/18/2025
AVAILABLE BEFORE 5/15/2025

Job Description

Job Description

Job Summary :

The Order Control Supervisor is responsible for overseeing and managing the order processing team, ensuring that customer orders are accurately fulfilled and shipped in a timely manner. This role involves coordinating between sales, inventory, production, and logistics departments to ensure seamless order execution. The Order Control Supervisor will also be responsible for managing order discrepancies, customer inquiries, and ensuring compliance with company policies and procedures.

Schedule : Monday-Thursday, 6 : 00am-4 : 00pm

Key Responsibilities :

  • Order Management :

Supervise the daily processing of customer orders to ensure they are entered accurately and shipped on time.

  • Monitor order status and ensure timely delivery, tracking orders through all stages of the fulfillment process.
  • Handle order prioritization and manage urgent or high-priority requests to meet customer expectations.
  • Team Leadership & Training :

    • Lead, train, and motivate the order control team to achieve key performance indicators (KPIs) and department goals.

  • Provide guidance and support to team members in resolving order-related issues.
  • Conduct regular team meetings and performance reviews.
  • Cross-Departmental Coordination :

    • Work closely with sales, production, inventory, and logistics departments to ensure smooth communication and order fulfillment.

  • Communicate with CLA Team regarding inventory availability and order discrepancies.
  • Collaborate with the customer service team to resolve any order-related issues or concerns from clients.
  • Order Discrepancy Resolution :

    • Investigate and resolve any issues related to order discrepancies, including missing items, incorrect shipments, or damaged goods.

  • Work with inventory management to update and maintain accurate stock levels in the system.
  • Reporting & Analysis :

    • Generate and analyze order-related reports, including order volume, fulfillment accuracy, and on-time delivery performance.

  • Identify trends and areas for improvement and make recommendations to improve operational efficiency.
  • Ensure compliance with quality standards and regulatory requirements in order processing.
  • Process Improvement :

    • Continuously review and streamline the order control process for efficiency and accuracy.

  • Suggest improvements to the system or workflows to increase productivity and customer satisfaction.
  • Customer Relations :

    • Respond to customer inquiries regarding order status, delivery timelines, and order changes.

  • Maintain a professional relationship with clients, ensuring they are informed and satisfied with the order fulfillment process.

    • Qualifications :

  • Education & Experience :

    • Bachelor's degree in Supply Chain Management, Business Administration, or related field (preferred).

  • 3-5 years of experience in order management, supply chain operations, or a similar role.
  • Proven experience in team management and leadership.
  • Skills & Abilities :

    • Strong understanding of order processing systems and software (e.g., ERP systems like SAP, Oracle, or similar).

  • Excellent organizational and multitasking skills.
  • Ability to troubleshoot issues and think critically to resolve problems efficiently.
  • Strong attention to detail with a focus on accuracy in all areas of order management.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  • Excellent communication and interpersonal skills, both verbal and written.
  • Additional Requirements :

    • Ability to work under pressure and meet tight deadlines.

  • Strong leadership and team management abilities.
  • Customer-focused attitude with a commitment to providing high-quality service.

    • Monday-Thursday, 6 : 00am-4 : 00pm

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