EHR Navigation Specialist

Are you looking to start or continue your career within the Mental Health and Addictions field?

Do you want to work in a role where you will be able to make a difference in someone’s life on a daily basis?

Apply to be a EHR Navigation Specialist today!

What will my day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

Within this role you will:

• Train identified staff in the agency E.H.R. including general navigation and system overview, and position-specific navigational tasks.
• Compose training reports detailing various milestone achievements and areas for growth and improvement.
• Classroom management, real-time problem-solving, and collaboration with employee supervisors to communicate concerns or needs.
• Incorporate principles of adult learning in the design and delivery of effective training.
• Incorporate E.H.R. functionality changes into training curriculums.
• Assist with training existing staff in preparation for E.H.R. promotions and other functionality / improvement changes across the agency.
• Assist / participate in testing new internal workflows in the E.H.R. system.
• Maintain, revise, and collaborate to create and update all training materials and content (checklists, flowcharts, screen shots, training videos) in UKG Pro Learning and SharePoint.
• Complete training set up including creating patient charts, scheduler templates, etc.
• Coordinate with Employee Services Department to monitor anticipated new hires each month (total numbers and positions).
• Provide feedback to trainees as needed and respond to questions, concerns during training.
• Attend monthly department meeting, regularly scheduled training meetings and supervision.
• Participate in any committees relative to training content (where applicable).
• Perform other related duties and activities as required.

Why choose Horizon to build your career?

Besides the fact that we’ve been named a Best Place to Work for 16 (yes, 16!) years in a row? At Horizon, you can be assured that you will make difference in the lives of others. Even better, your teammates will be just as motivated to make a difference!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging Council, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specifics of what you’ll need for the job:

• Bachelor’s Degree in a related field required.
• 1 year of behavioral health work experience required.
• • Community behavioral health work experience preferred.
• Prior experience in training or instructional design preferred. This can include previous formal and informal training experience.
• Knowledge of Cerner Millennium E.H.R. system is highly desirable; prior experience with this or similar systems (e.g. Epic, NextGen) is advantageous.

Additional skills:

• Strong organizational and time management skills, with the ability to handle multiple projects and deadlines.
• Ability to work independently and within a hybrid team, effectively managing a mix of remote and in-person work.
• Excellent verbal and written communication skills with the ability to tailor content to different audiences (non-clinical and clinical staff, varying roles and backgrounds).
• Excellent computer skills, knowledge of Microsoft 365 software and virtual learning platforms (Teams / Zoom).
• Open-minded and highly adaptable to changes in the healthcare environment, including evolving regulatory requirements and technology advancements (e.g. additional technology solutions, ambient listening/artificial intelligence – “AI”).
• Strong desire / motivation to approach your work with curiosity, creativity, willingness to learn and continually improve
• Experience applying adult learning theory to adapt trainings to meet individual needs and to create engaging training materials for diverse audiences.
• Demonstrated ability to build rapport with trainees, fostering a positive, engaging learning environment.
• Collaborative and person-centered approach to working with colleagues, trainees, and community members.
• Strong facilitation skills to manage group discussions and ensure active participation through dynamic training delivery and diverse teaching methods.

• Familiarity with Community Behavioral Health state and federal regulations and programming is a bonus.

Location

This position is located at our corporate office at 55 Dodge Rd, Getzville, NY and works partially remote. You must have the ability to travel to other clinics within the Western New York area as needed.

Hours

This position is full-time, 40 hours per week. Typical hours are 8:00am-4:30pm, however, hours may vary based on training need and could include evening hours.

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. The range of pay for this position is $22.00 - $23.50 per hour. Starting pay may be impacted based on experience and education. Compensation adjustments are evaluated annually.

Physical demands associated with this position include:

• Sitting for extended periods, alternating between standing and sitting
• Mobility required with repetitive wrist, hand, and finger movements.
• Handling light duties, occasionally lifting objects up to 20 pounds

Horizon DEIB Statement:

Horizon commits to being an anti-racist, diverse, equitable, and inclusive organization. Through self-reflection and our commitments to education, growth and development, increased workplace diversity throughout all levels of our organization and the cultivation of meaningful relationships, we pledge to advance equity, racial justice, and equal opportunity for all.

Disclaimer:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency providing in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)