What are the responsibilities and job description for the Customer Service Representative position at Horizon Insurance, LLC?
📍 Location: Greater Wilmington, NC Area
⏳ Job Type: Full-Time, Hybrid (75% Office / 25% Remote)
💰 Compensation: Competitive, Experience-based Salary Benefits
At Horizon Insurance, we believe that great service starts with great people. Our philosophy is simple: we hire good people and help them achieve great success. As a modern, client-focused property and casualty insurance brokerage, we leverage cutting-edge technology to streamline processes, freeing our agents to focus on what truly matters—delivering an exceptional customer experience.
We are a company that values growth—not just for our business, but for our employees. If you’re career-focused and eager for opportunities to learn, advance, and take on new challenges, this is the place for you.
We are looking for a Customer Service Representative (CSR) to be an essential part of our team in the Greater Wilmington, NC area. The ideal candidate is tech-savvy, detail-oriented, customer-focused, and career-driven. In this role, you will support our agents and clients by managing policy services, answering inquiries, and ensuring smooth operations within our brokerage. This is more than just a job—it’s an opportunity to grow within a company that values and invests in its people.
✅ Respond to client inquiries via phone, email, and chat regarding policy coverage, billing, claims, and endorsements.
✅ Utilize our technology-driven systems to streamline policy management and service requests, ensuring an efficient and seamless customer experience.
✅ Process policy changes, renewals, and endorsements in coordination with agents and carriers.
✅ Assist clients with claims reporting and provide status updates as needed.
✅ Maintain accurate records in the agency management system.
✅ Provide proactive client outreach to ensure customer satisfaction and retention.
✅ Support agents by preparing quotes, reviewing coverage options, and managing client requests.
✅ Ensure compliance with industry regulations and company policies.
🌟 A workplace culture that values people first—we invest in our employees' success.
🌟 Technology-driven solutions that make your job easier and more efficient.
🌟 Clear career growth path with opportunities for professional development and advancement.
🌟 Competitive salary and performance-based bonuses.
🌟 Health, dental, and vision insurance options.
🌟 401(k) with company match.
🌟 Paid time off and holidays.
🌟 Ongoing training, mentorship, and leadership development programs.
🌟 A supportive, team-oriented environment where your contributions matter.
Apply today by sending your resume and cover letter to [Insert Application Email or Link].
Salary : $40,000 - $50,000