What are the responsibilities and job description for the HVAC Warranty Technician position at Horizon Services?
Warranty Technician
An ideal Quality Assurance Warranty technician performs maintenance and services repairs on heating, ventilating and air conditioning systems. Installs new units or replacement parts for existing customers that are covered under Horizon Service's Warranty Program. Has knowledge of the field's commonly-used concepts, practices and procedures and may be required to use said knowledge to collect and provide prompt accurate data used to measure and monitor the quality of work performed in the field. Performs a variety of tasks. Works under general supervision.
We are looking for someone to work out of our Wilmington, DE location.
JOB DUTIES
Ensure customer satisfaction
Troubleshoot and diagnose problems with HVAC equipment
Repair HVAC equipment
Effectively communicate with customers and office staff
Promptly and accurately complete all required paperwork
Perform maintenance on HVAC equipment
Quality inspections of job site
Initiative to train and develop using the company provided resources
Keep manager informed of new developments, changes or customer concerns
Other tasks (administrative or other) per process or as defined by the area manager
Replace or repair parts that are covered under Horizon Services Warranty program.
Requirements:
Must have excellent customer service experience, 5 years working in residential HVAC.
- Pre-employment drug screening and background check required
- Completed HVAC certification
- EPA 608 required
- Must apply online
Salary : $20 - $40
