What are the responsibilities and job description for the Inside Sales Specialist position at Horizon Services?
COMPANY OVERVIEW
Specializing in heating, air conditioning, geothermal, plumbing, drain cleaning, sewer and water line replacement and repair, Horizon Services is the Delaware Valley's largest and most referred home services company. Year after year, Horizon Services has been recognized by the industry, by the media and by our customers for service, excellence and professionalism.
•Delaware Today Magazine: "Best Plumbing Company" (2005, 2006, 2007)
•Wilmington News Journal's "Reader's Choice Award": Best Plumbing, Heating and Air Conditioning Company (2004, 2005, 2006, 2007, 2008, 2009)
•Wilmington News Journal's "Best in the Business Award - Medium Size Companies" (Awarded to the Top Employers in the State of Delaware) (2007, 2008, 2009, 2010, 2011)
•Wilmington News Journal/Work Place Dynamics "Top Workplaces in Delaware Award" (2010, 2011)
•Better Business Bureau of Delaware's Torch Award (2007)
JOB DESCRIPTION
Horizon Services is seeking an ambitious and highly skilled Inside Sales Specialist to join our sales team at our Newark, Delaware location.
Responsibilities:
•Set and schedule HVAC sales leads for outside sales team
•Initiate customer contact through a combination of inbound call taking, outbound calling and email
•Telephone sales, qualify sales leads, overcome objections and set firm appointments
•Ask discovery questions, build rapport and create a sense of urgency with the client to maximize chances of closing the sale
•Act as a corporate sales liaison between clients and Horizon Sales Consultants
•Strong customer follow-up, lead management and organization
•Cultivate and maintain strong client relationships
•Troubleshoot and resolve customer issues
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, prescription drug coverage, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
****No Phone Calls Please
Qualifications:
•3 years customer service experience
•3 years outbound calling experience
•Ability to handle 100 inbound/outbound calls per day
•Prior inside sales experience strongly desired
•Ability to work under pressure in a fast paced environment
•Proficiency with Microsoft Outlook, Excel, Work and ability to quickly learn and master new software
•College degree strongly preferred
•Knowledge of HVAC a plus
