What are the responsibilities and job description for the Veterinary Customer Service Representative position at Horizon Veterinary Specialists?
Job Description
Job Description
Company Description
Horizon Veterinary Specialists, founded in August 2018 by five board-certified veterinarians, aims to drive positive influence in the veterinary community. With a state-of-the-art facility, a culture centered on inclusion and education, and a passion for excellent medicine, Horizon is committed to serving patients and clients, while supporting the dedicated professionals in veterinary medicine.
Our 24 / 7 emergency and critical care team serves small animal patients across Ventura and surrounding counties, accepting walk-ins and referrals. We have a large, fully equipped, multi-unit ICU that includes an isolation ward and quiet rooms. Our emergency department team is fortunate to have access to our Internal Medicine department six days a week, for consultation and supportive services.
We are a growing practice who is always looking for skilled, caring and compassionate people to join our team! Our team at Horizon Veterinary Specialists works in a collaborative, yet driven environment which provides abundant opportunities for growth, development, and patient / client service . We understand and embrace the importance of every pet as a family member and treat each one with the utmost care.
Learn more at about us at horizonvets.com
Job Description
Job duties include, but are not limited to :
Maintain the visual appeal of the hospital reception area, greet and welcome clients and patients, answer questions and triage client concerns, answer calls or emails and direct to the appropriate party for resolution, schedule appointments to maximize efficiency and daily flow, check in and check out clients and process payments. Our receptionists offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
Whether you’re looking to just be a master of your role or trying to grow into that next career move, you’ll have opportunities through a variety of virtual and hands on, interactive training and continuing development.
Qualifications
We're Looking For :
- Minimum 1 year of veterinary experience preferred or 3 years customer service experience in other fields.
- Compassionate, calm team player with a positive attitude.
- Exceptional multitasking abilities and strong communication skills.
- Highly organized with excellent computer proficiency.
- Self-motivated, with a desire to continuously learn and grow in your role.
- Ability to handle emotionally charged situations with professionalism and resilience.
- Excellent written and verbal communication skills, especially in difficult or emotional circumstances.
- Comfortable working in a veterinary environment—must not be squeamish.
- Ability to adapt quickly to changing situations and manage multiple priorities effectively.
Additional Information
We offer our staff :
For additional details including our full equal opportunity statement, texting / outreach communication authorization, physical requirements of the job and more, please visit : https : / / allianceanimal.com / additionaljobdescriptiondetails /