What are the responsibilities and job description for the Senior Operation Engineer position at Horizons?
Key Responsibilities:
Provide technical support via Microsoft platforms (Teams/SharePoint), ensuring SLA compliance;
Conduct root cause analysis (RCA) and manage defect tracking in Azure DevOps (ADO);
Develop scripts (PowerShell/Python) to automate ticket handling and synchronize ADO workflows;
Monitor service health with Azure Monitor/Log Analytics, build dashboards, and maintain runbooks;
Deliver user training, documentation, and drive platform improvements.
Qualifications:
3 years in IT support/SRE with expertise in Microsoft tools and Azure services (Monitor/ADO);
Proficient in scripting for automation (e.g., ticket categorization, API integration);
Familiar with ITIL processes and REST API tools (Postman/Insomnia);
Fluent English for global support, ITIL/Azure certifications preferred.
