Field Service Manager

Quality Field Service Manager (QFSM)

Objective:

● To uphold and advance superior standards of quality, health, safety and environment while fostering

the growth and retention of the company’s customer accounts.

Qualifications:

● A minimum of one year experience in the role of Wireline Site Supervisor.

● Demonstrated management experience within HWS, especially in roles such as Sales, FSM, SQC,

SQM, EIC, OM, VP, and DM. Note: Depth of experience will be a determining factor in salary

considerations.

Key Responsibilities:

Sales & Client Management:

● Drive sales strategies, manage client relationships, and oversee market share and pricing

initiatives.

QHSE & Operations:

● Oversee the quality of services delivered, ensure operational efficiency, and uphold health

and safety standards.

Asset & Personnel Management:

● Oversee assets, equipment, and manage personnel effectively.

Administrative Duties:

● Fulfill customer-specific administrative tasks as needed, keep accurate records of KPIs,

databases, personnel training, plus any other assigned administrative responsibilities as

needed

Location:

● The primary office will be the regional base, with some duties splitting time between

customer-designated offices, locations, and facilities.

Travel Requirements:

● The role entails a balance of fieldwork and office tasks, with an expectation of 75% time spent

visiting field locations and 25% at HWS and customer facilities.

Reporting Structure:

● The QHSE will report directly to the District Manager, with secondary or functional reporting to the

VP of QHSE and/or VP of HSE

Job Duties and Responsibilities

QHSE Management:

● Acting as a coach and leader to field personnel.

● Implementation and management of new technology systems for safety and quality

control.

● Conducting KPI meeting presentations to communicate performance metrics.

● Preparation and presentation of QHSE Reports and Presentations.

● Overseeing Grafana for data visualization and analysis.

● Conducting QHSE audits and implementing corrective actions.

● Promoting the completion of WSRs, and following up corrective actions.

● Managing digital job papers.

● Implementing the Spartan I Program for quality and safety excellence.

● Leading QHSE incident investigations and preparing detailed reports.

● Organizing and overseeing CDL classes for relevant personnel.

● Organizing Pressure Control School sessions for relevant staff.

● Leading accident investigations, ensuring root causes are identified and corrective actions

implemented.

● Ensuring QHSE training has been completed (i.e., Client Specific (ISN), New Hire, Annual)

● Observing work practices and giving immediate feedback to drive safety culture (100%

compliance with all requirements)

● Ensuring incidents / concerns are reported to senior management as per protocols

Sales:

● Increasing market share with customers and growing our customer relationship while

expanding our national footprint.

Client Management:

● Attending client meetings to present safety and quality reports.

● Organizing new hire orientations and ensuring all new hires are trained in company safety

and quality protocols.

Operations Management:

● Ensuring effective cable management protocols are followed.

● Managing Auzmor maintenance schedules and operations.

● Overseeing the progression of site supervisors.

● Implementing the Spartan Leadership program.

● Organizing and overseeing crane courses.

Necessary Physical Abilities to Perform Essential Job Functions

At Horizontal Wireline Services, the safety and well-being of employees take precedence. In

alignment with a commitment to a safe and inclusive work environment, the necessary physical

abilities considered essential for the successful performance in the Quality Health and Safety

Manager position have been outlined. Recognition and respect for potential physical or

health-related differences exist, with a commitment to providing reasonable accommodations to

facilitate the performance of these functions by all qualified applicants.

● Routinely lift and move objects weighing up to 50 pounds.

● Sit, speak, or listen actively for extended periods.

● Utilize both hands to feel or manipulate objects, tools, or controls effectively.

● Execute an extended reach with arms to manipulate objects, tools, or controls.

● Walk short distances, which may occasionally include traversing uneven terrain.

● Engage in manual tasks that might require significant physical exertion, occasionally under

challenging weather conditions.

● Applicants who believe they may require a reasonable accommodation to perform any of

the above-listed functions are encouraged to discuss potential accommodations during the

application process.

Equal Opportunity Statement:

Horizontal Wireline Services is an equal opportunity employer. All qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, or protected veteran status and will not be discriminated against on the basis of

disability.

ADA (Americans with Disabilities Act) Statement:

In accordance with the Americans with Disabilities Act (ADA), Horizontal Wireline Services provides

reasonable accommodations to qualified individuals with disabilities. Please inform us if you require a

reasonable accommodation to apply for a job or perform your job.

Disclaimer:

This job description provides a general overview but is not all-inclusive. As the company's needs evolve,

responsibilities and requirements may adjust accordingly. The QHSE is dedicated to advancing the

company's Vision, upholding its Mission, and embodying its Values in all undertakings.