What are the responsibilities and job description for the Product Support Specialist position at Hormann High Performance Doors?
Job Summary: This individual will be responsible for creating and updating of all product documentation. This includes product manuals, animated product installation instructions, and production SOPs for all product lines.
Major Responsibilities/Activities:
- Assist in new product support of high-speed fabric, sectional, and rolling steel doors including, but not limited to installation manual, user’s manual, and parts manual creation.
- Work with outside vendor(s) to create manuals and animated installation instructions as needed.
- Visit field installation sites to gain insight on the strengths and weaknesses of already published documentation.
- Work closely with sales, technical support, and engineering to provide manuals which are clear for the end user.
- Act on assigned Engineering Change Requests as needed.
- Work with maintenance, production, and engineering to ensure equipment lock-out instructions are accurate.
- Update and create new equipment lock-out procedures and user’s manuals.
- Work with production and engineering to create and update production SOPs.
Minimum Requirements:
- Strong computer skills (Microsoft Word, Adobe, and Excel)
- Experience with 2d and 3d CAD; Pro-Engineer/CREO a plus
- Analytical problem solver
- Able to work with minimal supervision and accomplish goals in a timely manner
- Effective communicator
- Ability to troubleshoot and correct issues
- Ability to work in a group environment
Education:
AS in Graphics Design with technical work experience or equivalent work experience.
Department and Supervisor:
The Product Support Specialist will be part of the Engineering Department and will report to the Engineering Manager
Travel:
Expected travel will be <5%
Who we are:
Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.
As an international corporation Hörmann prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required.
Hörmann is an Equal Opportunity Employer with a diverse employment environment.
Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.
Additional Comments:
Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay.
Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test
