What are the responsibilities and job description for the Technical Support Representative position at HORMANN LLC?
Technical duties will include, but not limited to:
- Develop, diagnose and update parameter settings for the efficient operation of controllers and operators for high speed/performance doors and production equipment.
- Develop and document wiring diagrams in AutoCAD.
- Support Sales with special applications and programming of logic controllers when required.
- Liaise with European engineering group to ensure product support in the US market.
- Work closely with mechanical/electrical engineers and production management.
- Strong electrical/mechanical troubleshooting, evaluation and report writing.
- Provide technical support to the existing door population in the field as required via phone and e-mail communication. Both interactive with door dealers and end users.
- Train Regional Sales Managers, dealers, customers when required.
- Assist/lead in Dealer/Installer in-house training sessions when required.
- Occasional travel in the field to troubleshoot a problem(s).
Required Experience and Skills
- At least 3 years’ experience as a Service Technician in an industrial assembly operation or equivalent.
- Knowledge of electrical principles including VFD and PLC controllers.
- Strong mechanical skills.
- Strong computer skills, including MS Office to create BOM’s, spreadsheet, etc. AutoCAD familiarity a must. SAP & Salesforce a plus.
- Experience managing others a plus.
- German/Spanish speaking a plus.
- Able to occasionally travel overseas a plus.
- Strong customer service/communication skills are a requirement.
- This position is a key hire for this rapidly growing company and requires the successful candidate to be a self-motivated and energetic individual looking for rapidly increasing responsibility and personal growth. They must be a self-starter who needs the minimum of management direction once the objectives have been set.
Who we are
Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.
As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required.
Hörmann is an Equal Opportunity Employer with a diverse employment environment.
Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.
Additional Comments
Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay.
Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.
