Inside Sales Aide

Horn USA is seeking an Inside Sales Aide who thrives in a dynamic environment where every detail matters and every action supports our commitment to customer excellence. This is more than a support role; it's an opportunity to be the linchpin between technical innovation and outstanding service.

In this role, you'll work cross-functionally with global partners, technical experts, and customer service professionals to ensure our specialized tooling solutions move smoothly from concept to delivery. You'll build and maintain critical data systems, coordinate with multiple departments, and play a vital part in shaping a streamlined, customer-focused sales process.

If you’re energized by solving challenges, love digging into systems and processes, and take pride in keeping complex operations running like clockwork, we’d love to meet you. Bring your analytical mindset, collaborative spirit, and a drive to make a difference; you’ll be right at home here.

Job Summary:

The Inside Sales Aide supports the technical, customer service and sales teams by processing and procuring special

product orders, maintaining data accuracy in SAP and CRM systems, and ensuring timely communication across 

departments. This role is essential in supporting the sales process from quotation to delivery, particularly for custom 

tooling and trial orders.

Responsibilities

• Process and manage first-time orders for special-order products, including part number creation, material setup, 

and managing the drawing approval process.

• Create and maintain material records in SAP to ensure data accuracy, consistency, and support ongoing system 

cleanup initiatives.

• Manage outstanding design approval requests with customers to ensure timely responses and prevent delays 

caused by stale or overdue approvals.

• Collect, organize and store special-order product details required for issuing accurate purchase orders to 

vendors.

• Handle trial orders, including returns and reporting, ensuring all trial activity is accurately tracked and 

documented.

• Provide updated quotations and pricing for both standard and special-order products.

• Create and maintain accurate records in SAP and CRM systems related to orders, quotations, and product setup.

• Ensure timely data entry and updates to support efficient processing and reporting.

• Communicate effectively with internal departments including technical, customer service, purchasing, sales and 

global partners (including Paul Horn GmbH) to ensure order fulfillment and customer satisfaction.

• Support customers with order status updates, shipping timelines, and follow-ups as needed.

• Assist with expediting orders when necessary, by coordinating with internal and external teams.

Qualifications

• High School Diploma or equivalent.

• Experience with SAP and/or CRM systems is preferred.

• Strong attention to detail and ability to manage multiple priorities.

• Excellent communication skills—both written and verbal.

• Proactive mindset and ability to work collaboratively in a fast-paced environment.

• Proficiency in Microsoft® Office Suites, including Excel, Word, PowerPoint, Teams, Outlook, and Planner. 

• Experience or ability to learn CRM, SAP and other support software within use throughout the company.