Excursion Specialist - Part Time

Hourly Rate: $16.20/hr

• Set shift times:
• (2) 3pm-7pm; M, T, W, Sat, Sun / M, T, F, Sat, Sun
• (2) 3:30pm-7:30pm; Wed - Sun / M, T, Th, F, Sat, Sun
• (2) 4pm-8pm; M, T, Th, F, Sun / Tues - Sat
• (2) 4:30pm-8:30pm; Sun-Thurs / M, W, Th, F, Sat
• (2) 5pm-9pm; M, W, Th, F, Sun / Tues - Sat

City Experiences is seeking an Excursion Specialist - Part Time for our Business Operations.

About You:

This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

About the Opportunity:

City Experiences' mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

Our successful team uses exemplary sales skills, engaging guest service skills and strong attention to detail to provide stellar results. Our team is extremely collaborative and motivated by a service oriented and incentive-based environment. Working from home, you will have the experience of working with customers within a high-volume sales and service environment. There are continuous opportunities for development and advancement in a growing company.

The Excursion Specialist will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.

Essential Duties & Responsibilities:

• Inbound Sales & Customer Service
• Answer incoming calls promptly and professionally using learned City Experiences' sales skills and scripts to explain products, services, and pricing
• Obtain guest information and accurately enter orders into reservation systems
• Convert the maximum number of calls to sales
• Upsell enhancement packages and cross-sell among products within City Experiences' portfolio
• Assist in Omnichannel platform with Chat, SMS, and Email as needed
• Develop comprehensive knowledge of product offerings, product extras, pricing, and scripting for all standard products
• Resolve guest problems using strong guest service skills and exercising diplomacy in keeping with company objective and guest retention
• Outbound calls to prospective leads as needed
• Accountable for timekeeping, including scheduled shifts, breaks, and overtime
• Practice and follow the company's RESPECT system and policies
• Attend applicable meetings and training as designated or necessary
• Performance will be measured by sales bookings, phone metrics, NPS score, management evaluation, and feedback from guests
• Execute other projects as assigned by management

Requirements & Qualifications:

• Some college experience/degree is preferred
• One (1) year customer service experience preferred; call center/reservation experience preferred
• Must be available to work 40 hours per week, including required weekend availability; schedule is subject to change weekly according to operational needs
• Must be able to work remotely and maintain a remote workstation where essential duties are able to be met
• Must have excellent oral and written communication skills - expression and comprehension
• Bilingual is a plus
• Proficient computer skills including typing skills and the ability to navigate through multiple computer systems
• Must deal calmly and effectively with high-stress situations
• Mandatory formal training is provided over a three-week period, after which the employee will be tested. For
  continued employment, employees must receive an 80% score or better.

About Us:

The Company's passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies The Company's' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.