What are the responsibilities and job description for the Restaurant Manager - Odyssey & Spirit of Boston position at Hornblower Cruises and Events?
Description
Boston Harbor City Cruises is seeking a Restaurant Manager for our operation onboard the Odyssey and Spirit of Boston in Boston, MA.
About You :
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity :
The successful Restaurant and Events Manager oversees front-of-the-house cruise execution to ensure consistently high levels of quality, service and customer satisfaction while maintaining a high level of profitability.
Essential Duties & Responsibilities :
Cruise Execution
- Manages front-of-the-house staff, including recruitment, training, coaching / discipline, and retention.
- Rotates as shift manager on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service, and entertainment.
- Gathers pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction.
- Conducts pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.).
- Ensures that staff and guests adhere to all safety standards and procedures.
- Ensures that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereby ensuring the safety of each guest.
- Ensures that all staff consistently follows and adheres to all health department sanitation codes and requirements thereby maintaining the Company's strict standards of sanitation.
- Resolves guest service issues by utilizing strong customer service skills and exercising diplomacy in keeping with company objective of customer retention.
- Observes and identifies line-staff that require further training and development to ensure proper and effective service.
- Recommends and executes approved programs that improve the level of service and product quality. Staff Management.
- Recruits all front-line staff when necessary to fill vacant positions.
- Delivers training to all new front-line staff.
- Schedules front-line staff according to staffing matrix.
- Adheres to Company's performance management guidelines for all discipline and termination situations.
- Recommends to the F&B Director the promotion of front-line staff to full-time annual positions.
- Develops positive working relationships with city department heads and peers.
- Develops strong teamwork within the staff.
- Helps develop and execute employee incentive programs.
Administration
Requirements & Qualifications :
About Us :
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests / riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
Qualifications
Experience 2 years : Restaurant supervisor (required)
3 years : Full service, high volume restaurant (required)
Licenses & Certifications ServeSafe (required)
TIPS Certification (required)
