What are the responsibilities and job description for the Restaurant Supervisor position at Hornblower Cruises and Events?
Pay Range $18-$20/hr
City Experiences is seeking a Restaurant Supervisor for our City Cruises operation in Chicago, IL.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity:
The successful Restaurant Supervisor is responsible for ensuring that the front of house staff operates successfully. This position entails overseeing and leading the front of the house crew during cruise execution to provide wonderful dining experiences to guests while adhering to safety rules and maintaining a high level of customer satisfaction.
Essential Duties & Responsibilities:
- Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
- Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
- Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
- Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
- Resolve guest complaints and ensure that all guest issues are handled in a timely and professional manner.
- Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
- Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
- Assist with the recruitment and hiring of new restaurant staff as needed.
- Perform other duties as assigned by management.
- Additional job duties as assigned
Requirements & Qualifications:
- High school diploma or equivalent required; associate degree in hospitality management or a related field is a plus.
- Minimum of two (2) years guest service supervisory experience.
- Strong leadership, communication, and interpersonal skills.
- Certification in Health & Hygiene - SERV Safe
- Certification in Alcohol Service - TIPS for managing onboard bars.
- Excellent guest service skills and a passion for delivering exceptional dining experiences.
- Proficiency in computer systems and software such as POS systems
- Ability to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
We encourage qualified applicants with arrest and conviction records to apply.
Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.
Salary : $18 - $20
