What are the responsibilities and job description for the Sales Operations & Enablement Specialist position at Hornblower Cruises and Events?
City Experiences is seeking a Sales Operations & Enablement Specialist for our Sales division.
About You :
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
About the Opportunity :
The Sales Operations & Enablement Specialist is a hybrid role that bridges the gap between sales enablement, operations, and data management. This position empowers the sales team through training, process improvements, system enhancements, and actionable insights, ensuring they have the tools, resources, and support needed to achieve their goals efficiently.
Essential Duties & Responsibilities :
Training and Team Support
- Assist with onboarding and ongoing training for Salesforce, Anchor, and other sales tools to ensure team proficiency.
- Act as an additional point of contact along with the DSOE for troubleshooting Salesforce and Anchor issues, resolving problems promptly.
- Develop and maintain a library of training resources, guides, and best practices for the sales team.
- Support team members with hands-on assistance during system updates or feature rollouts.
- Partner with leadership to identify skill gaps and provide targeted training to address them.
Process Optimization and Automation
System Enhancements and Testing
Data-Driven Insights and Reporting
Requirements & Qualifications :
About Us :
City Experiences' passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests / riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
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